Senior Specialist, Retail Sales, Wayfair Stores

Senior Specialist of Sales & Retail Engagement

Overview : As a Senior Specialist of Sales & Retail Engagement, you'll take the lead in driving store performance and delivering an exceptional customer experience. Reporting to the Department Manager, you'll serve as a trusted mentor to Sales Associates and Specialists while modeling top-tier selling behaviors. With a deep knowledge of home furnishings, design, and consultative sales, you'll help shape the customer journey from inspiration to purchase. Your leadership and energy will foster a results-driven, customer-focused culture, helping both your team and store meet key goals. The ideal candidate thrives in a dynamic environment, enjoys developing others, and is passionate about creating an inspiring and personalized shopping experience that reflects Wayfair's retail vision.

What Does a Senior Specialist of Sales & Retail Engagement Do?

• Drive Sales Leadership & Result : Exceed individual KPIs and sales targets while coaching the team toward consistent, strong performance.
• Lead by Example on the Floor : Showcase expert product knowledge and consultative selling to inspire customers and teammates alike.
• Mentor Sales Associates & Specialists : Coach team members on selling strategies, customer engagement, and in-the-moment service execution.
• Foster Collaboration & Team Energy : Contribute to a positive, inclusive environment by encouraging shared wins and cross-functional partnership.
• Deliver Exceptional Customer Experiences : Tailor each interaction by understanding customer needs and recommending personalized solutions across platforms.
• Champion Product Expertise : Stay current on furniture trends, new launches, and design concepts to support customer education and sales.
• Support Operational Excellence : Assist with floor sets, replenishment, and store presentation standards to create a seamless shopping experience.
• Leverage Data & Tools to Improve Performance : Use sales tools and CRM systems to monitor metrics, track customer activity, and refine selling approaches.
• Demonstrate Professionalism & Reliability : Maintain consistent, dependable attendance and proactively communicate to support store operations.
• Problem-Solve in the Moment : Step in to de-escalate issues and ensure resolution, reinforcing customer trust and loyalty.

What are the Job Requirements?

Additional Physical and Environmental Requirements :

What are the Benefits?

NOTE : Our full-time roles receive the full benefits package above, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.