Supervisor Patient Access

Patient Access Supervisor

The Patient Access Supervisor is responsible for providing daily leadership, training, mentoring, and support to the Patient Access Department. Ensure efficient and proper collection and distribution of demographic and financial patient information. Responsible and accountable for the efficient operations of the patient access areas. Collaborates with the Manager of Patient Access to implement and develop policies and procedures within the patient access department. This position communicates and interacts successfully with individuals at all levels within the organization, including external customers of the department.

Responsibilities include :

• Supervises the day-to-day operations of the Patient Access Department focusing on accuracy, timeliness, patient satisfaction, staff development, and maintains proficiency of the PAS system.
• Keeps abreast of the daily operations including motivating employees to collect and process patient information, registration, work allocation, and problem resolution within the department.
• Establishes and maintains effective leadership within span of control through effective recruitment, selection, timely performance assessment and feedback, performance management, professional development, mentoring, and succession planning.
• Monitors Corporate Compliance, Quality Improvement policies and procedures, and appropriate safety programs. Promotes a safe and efficient working environment by maintaining departmental policies, practices, and manuals as well as ensuring all staff adheres to the same.
• Works closely with other departments within the hospital to ensure patient / customer needs are met in a timely manner while adhering to standard policies and procedures. Assumes responsibility for department and inter-department communications to ensure information is shared for effective operations and promote employee and patient relations.
• Assesses the changing needs and trends of the department and takes action to support the team in a positive and collaborative manner.
• Promotes a culture of high performance and continuous improvement. Assists in the preparation of reports and analyses, setting forth progress, and adverse trends and makes appropriate recommendations or conclusions. Monitors data collection audits and addresses deficiencies in a timely manner.
• Supervises and maximizes efforts to collect payment at the time of services, adhering to established department and hospital payment policies. Identifies and communicates issues and opportunities that will directly impact patient safety and satisfaction.
• Ensures resource management is in line with departmental needs based on expanded hours of operation and physical location of workplace.
• Plans and conducts meetings with direct reports to ensure compliance with established practices, to implement new policies and keep employees abreast of current changes and standards.
• Provides department specific training or assists in the delivery of training curriculum. Ensures the highest quality and timely delivery of services and customer service standards of excellence.
• Fulfills all compliance responsibilities related to the position. Performs other duties as assigned.

Other Information : Required : Bachelor's Degree or equivalent experience. Minimum of five years job-related experience. PC literate, highly customer service oriented. Able to cover day to day operations in the absence of management. Preferred : National Association of Healthcare Access Management (NAHAM) certification within 1 year of hire. 1 years' experience in Lead Cross trained in all areas within your departments. Must be in good standing and meeting performance standards. Able to cover day to day operations in the absence of management. Timely completion of Assigned HBI and compliance courses.

Working Conditions : Company : Danbury Hospital Org Unit : 268 Department : Patient Access Exempt : Yes Salary Range : $28.78 - $41.00 Hourly

We are an equal opportunity employer. Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.