Reengagement Counselor

Reengagement Counselor

Job ID : 290323

Location : Statesboro, Georgia

Full / Part Time : Full Time

Regular / Temporary : Regular

About Us

Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral / R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical / urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

To learn more about Georgia Southern's Vision, Mission and Values please click here : https : / / president.georgiasouthern.edu / performance-excellence / mission-values /

Location

Statesboro Campus - Statesboro, GA OR Armstrong Campus - Savannah, GA

Department Information

Office of Admissions

Job Summary

The Reengagement Counselor serves as the primary recruiter and first point of contact for former Georgia Southern students who have stopped out without completing a degree. This role is critical in re-engaging nontraditional learners, supporting completion of readmission, and guiding students toward flexible degree pathways'including online and hybrid options. Using a relationship-centered model, the counselor builds trust and momentum with returning students by addressing barriers, facilitating warm handoffs to campus resources, and ensuring a seamless re-entry experience. This position advances Georgia Southern's mission of student success and degree completion by reconnecting students to educational opportunity and purpose.

Responsibilities

• Serve as the primary counselor for a defined caseload of former students, offering individualized support from initial outreach through re-enrollment
• Monitor student engagement and implement proactive yield efforts by engaging readmitted students through personalized follow-up, onboarding activities, and conversion tracking
• Conduct targeted outreach campaigns via phone, email, text, and virtual meetings to reconnect students with unfinished degrees
• Build formative relationships with returning students through frequent, personalized communication and active listening
• Host virtual and in-person information sessions focused on flexible program options, online pathways, and degree completion strategies
• Collaborate with marketing and enrollment teams and partners to develop messaging and outreach tailored to adult learners and nontraditional populations
• Guide students through the re-admission process, including application completion, transcript evaluation, and financial aid navigation
• Explain academic program options, placement requirements, and degree completion pathways in accessible, student-centered language
• Maintain accurate and timely documentation of student interactions, application status, and engagement in CRM and student information systems
• Identify and address common re-entry barriers such as work schedules, childcare, technology access, and financial literacy through proactive support and referrals

Required Qualifications

Educational Requirements

Other Required Qualifications

Required Experience

Preferred Qualifications

Preferred Experience

Proposed Salary

$24.03 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

Knowledge, Skills, & Abilities

ABILITIES

KNOWLEDGE

SKILLS

Apply Before Date

September 30, 2025

Application review may begin on September 16, 2025.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu .

For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu .

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https : / / www.usg.edu / policymanual / section6 / C2653 .

Conditions of Employment

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Legally authorized to work in the United States for the duration of employment without assistance from the University.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-Free Community.

Equal Employment Opportunity

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources : (912) 478-6947.

Other Information

Background Check

To apply, visit https : / / careers.hprod.onehcm.usg.edu / psp / careers / CAREERS / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=290323&PostingSeq=1

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