Director, Strategic Customer Development - Business Cards & Payments (Remote-Eligible)

Director, Strategic Customer Development - Business Cards & Payments

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a journey to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business. We've built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card. We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.

Summary of Role

We are seeking an accomplished, results-driven Director of Strategic Customer Development to lead and inspire a team focused on managing, growing and retaining Capital One's largest Business Cards & Payments clients. As a leader of leaders, this individual will govern the strategy and enable Local Market Leaders to drive revenue growth, maximize purchase volume, and ensure exceptional backbook retention within our highest-spending customer segment.

Core Responsibilities

• Lead and mentor a team of experienced Local Market Leaders
• Foster a culture of personalized, strategic account management
• Establish portfolio growth goals (purchase volume, product adoption, profitability, etc.) and ensure SCDMs create and execute plans to meet or exceed these targets
• Serve as the accountable executive and point of escalation for complex or high-value customer relationships
• Champion a customer-centric culture that leverages customer feedback and market intelligence to influence internal strategies
• Liaison between the Strategic Customer Development team and cross-functional partners, including Product, Field Strategy, and CML Bank
• Govern the process for gathering and delivering critical insights regarding customer friction points, competitor activity, and product gaps
• Ensure all account management and retention activities are executed in accordance with Capital One's compliance, legal, and regulatory guidelines
• Prepare and deliver regular financial and performance updates to senior leadership
• Lead and manage a team of remote workers

Skills and Competencies

Strategic : the candidate will have a proven track record of making holistic assessments of our current state, defining an end state vision, and articulating the path to get there.

Strong communication, negotiation and influencing skills : impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.

Strong judgment, leadership and integrity : the candidate should be a tenacious decision maker, able to bring a responsible approach to business while in a leadership position guiding execution resources.

Clear results orientation : focused on achieving both short and long-term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.

Successful track record managing Field teams, including recruiting, training, and coaching.

Basic Qualifications

Preferred Qualifications

Capital One is open to hiring a Remote Employee for this opportunity. At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary Information

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com. Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).