Asst Manager Guest Services

Job Description

What will I be doing?

The Asst Manager Guest Services assists and supports the Manager of Guest Services in supervising Front Office operations, which includes the daily supervision of guest service and team member support. They will assist implementing improvements to policies and operational systems in order to achieve outstanding service scores. They will be responsible for driving company success through performing the following tasks to the highest standards :

• Assists with carrying out departmental goals and initiatives for the Front Office division. Tracks and monitors progress of goals and ensures that policies and guidance are in place to clearly define responsibilities, processes, delegations, and decision-making powers for goal achievement. Along with the Director of Guest Services ensures that department operates in compliance of interpersonal, business, and financial regulations.
• In the absence of the Manager of Guest Services, leads the Front Office and Front Services teams, and supervises its functions, resources, and scheduling outputs including business and financial management, facilities, information and communications technology, and resources.
• Routinely monitors guest survey scores, requests and complaints, and resolution of issues as deemed necessary to provide excellence in service. Ensures consistency in daily communication, and monitors activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest’s expectations.
• Maintains human resource management practices that are carried out by team members which include performance management, and corrective action in partnership with the HR Business Partner. Maintains firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of the Department.
• Assists in the maintenance of department onboarding schedule for all team members and Hilton Grand Vacations front office managers in partnership with the HR
• Assist coordinating developmental plans for team members to ensure continued growth and success within the organization.
• Maintains relationships, contracts, compliance, and interface issues with the operation’s business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner.
• Performs other related activities as required.
• Responsible for the Owners Lounge Inventory for Food and Beverage
• Act as Manager on Duty and respond to emergency calls
• Responsible for lost and found department

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience :

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What will I be doing?

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience :

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :