Coordinator, Product Support Specialist - Olympic & Paralympic Games

Who We Are :

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and / or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE : TKO), a premium sports and entertainment company.

Position Summary :

On Location is seeking a Coordinator, Product Support Specialist to support system operations and management for product inventory systems and third-party tools. This role acts as the first line of support for system issues and bug fixes, processes product and inventory builds, and ensures system accuracy and consistency. The coordinator partners with product development, operations, and technology teams to improve processes, support testing, and deliver reliable system outputs.

Key Responsibilities :

• Maintain knowledge of proprietary inventory management system(s) and third-party tools, ensuring effective use across teams.
• Maintain system support queue, addressing minor tickets and ensuring timely resolutions.
• Support and execute user acceptance testing (UAT) to confirm system enhancements meet business and functional requirements.
• Process routine product updates and changes in systems based on requests from product and operations teams.
• Liaise and collaborate with product and technology teams to build and maintain inventory, products, content, bookings, and portals in systems.
• Maintain system support queue, addressing minor tickets and ensuring timely resolutions.
• Assist in project management activities, including maintaining and enhancing Airtable bases and forms.
• Track, report, and resolve product data inconsistencies to maintain accuracy across systems.
• Identify and help remove systematic roadblocks impacting product or operational workflows.

Qualifications :

Skills & Attributes :