Proactively monitor and reconcile customer accounts.
Identify and facilitate resolution of disputed receivables.
Provide timely and professional support to customer account queries.
Maintain accurate and up-to-date documentation of customer accounts.
Escalate issues to internal teams and senior management as needed.
Recommend process improvement opportunities to the manager.
Experience Required
Minimum 2 years of experience in commercial collections.
Experience working in a Global Business Services (GBS) environment is preferred.
Prior experience with SAP is advantageous.
Skills & Certifications
Fluent in French (written and verbal).
Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Superior customer service orientation.
Attention to detail and goal-driven mindset.
Strong organizational and administrative capabilities.
Proficient in Microsoft Excel; familiarity with full Microsoft Office suite preferred.
Knowledge of collection techniques (e.g., skip tracing).
Ability to multitask, prioritize, and adapt in a dynamic environment.
Self-motivated with the ability to work both independently and collaboratively.
Eligibilities & qualifications
High School Diploma or equivalent.
Fluency in French.
Bachelor's degree in Finance, Accounting, or Economics.
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Credit Analyst • San Antonio, TX, United States
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