: : Desktop Support

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Job Title : Desktop Support

Location : El Paso, TX, USA, 79922

Mode : Contract (6+ Months) (Day 1 Onsite)

Primary Responsibilities :

• Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure departmental objectives are achieved
• Monitors ticket queue to ensure Service Level Agreements (SLA's) are met and that proper documentation procedure is followed
• Ensures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues
• Participates in and facilitates IT meetings with internal customers and other support staff
• Ensures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tablets
• Escalates incidents to proper internal IT teams as needed
• Acts as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverage

Required Qualifications :

Preferred Qualifications :

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