Collections Specialist

Job Description

Key Responsibilities

• Manage a portfolio of accounts, taking ownership of outreach, collections, and overall account health.
• Proactively contact customers to resolve past-due balances while maintaining strong relationships.
• Review and reconcile account discrepancies to ensure accurate billing and payment processing.
• Research and resolve complex billing and payment issues, collaborating with Cash Applications and Billing teams.
• Negotiate payment solutions while maintaining trust and professionalism.
• Build and maintain strong working relationships with internal stakeholders and external clients.
• Collaborate closely with team members to share insights and solve challenges.
• Meet deadlines and complete tasks promptly and accurately.
• Maintain or improve the current low delinquency rate, with minimal aging beyond 15 days past due.
• Support ongoing and upcoming projects, including a major Q4 / Q1 2026 initiative involving a bank transition and customer payment updates.

Required Qualifications

Preferred Qualifications

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.