Scheduling Coordinator-Heart Center-Poughkeepsie, NY

Description

Title :   Scheduling Coordinator - Heart Center - Poughkeepsie Clinical, Poughkeepsie, NY. Full Time / 40 hours per week, variable 8 hour shifts between 7 : 00am – 6 : 00pm varies, Monday - Friday.

• This position is hybrid for the call center

Summary :  The Scheduling Coordinator provides scheduling support for HVCP’s physicians, advanced practice providers, lab and diagnostic imaging appointments.  Responsible for scheduling all pre-procedure, procedure and post-procedure appointments in the clinic and hospital setting. Including but not limited to; completing full registration, collect co-pays, check eligibility, complete the check-in / out process, answering incoming calls and voice mail, scanning paperwork as assigned, checking and rescheduling cancellations and no-show appointments, monitoring and completing scheduling pools, referrals, and queues. Must demonstrate a highly professional, compassionate and positive attitude at all times.  They participate as a dynamic member of this office, identifying and suggesting opportunities for improvement.

Responsibilities :

1. Schedules cardiac inpatient and outpatient cardiac diagnostic imaging and cardiac specific appointments.  Works close with the prior authorization team to ensure authorizations are obtained prior to appointments.

2. Schedules all clinic patients, obtains all records and confirms completion of the chart prior to the patient’s clinic appointment.

3. Coordinates the retrieval of outside imaging and / or records that are needed for clinic patients.

4. Facilitates the flow of the clinic, readily available to make phone calls, schedule a last minute needed test and available to help providers in clinic with whatever needs they may have.

5. Support in the design and implementation of solutions to identified trends or problem areas.

6. Collaborates with other departments to streamline patient’s pre-procedures schedule to optimize the patient experience.

7. Ensure medical records are compliant with HIPPA regulations, Federal / State regulations regarding confidentiality of Protected Health Information, and corporate compliance standards.

8. Completes the booking sheets for necessary outpatient procedures and faxes / emails / scans to the cardiac catherization lab.

9. Reconcile incoming correspondence and medical records with chart; scan all correspondence and medical records (including imaging, procedure, consultation, hospital discharge, etc.) in accordance with NHMP workflow and office protocols utilizing the appropriate naming convention, which supports consistent and organized patient records.

10. Comply with all Nuvance Health, HVCP and affiliate policies and ensure compliance with all applicable law and regulation.

11. Maintain contemporary professional knowledge and education.

12. Demonstrates regular, reliable and predictable attendance.

13. Performs other duties as required.

Other information :

Education and Experience Required :

Minimum Knowledge, Skills and Abilities Required :

Salary Range : $20.79 - $33.48 hourly (Pay per years of relative experience)

EOE, including disability / vets.

Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care. Non-acute care is offered through various affiliates.