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Patient Service Coordinator Ambulatory I - Community Clinic, East Lake Clinic

Patient Service Coordinator Ambulatory I - Community Clinic, East Lake Clinic

Minnesota StaffingMinneapolis, MN, US
19 hours ago
Job type
  • Full-time
Job description

Patient Service Coordinator Ambulatory I - Community Clinic

We are currently seeking a Patient Service Coordinator Ambulatory I - Community Clinic to join our East Lake Clinic team. This full-time role will primarily work on-site (Days, M-F). The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

Responsibilities :

  • Welcomes patients and guests in a friendly manner, following Hennepin Healthcare expectation of greeting customers
  • Provides navigation assistance to all patients and guests
  • Utilizes the electronic health record accurately and efficiently to perform the following functions : patient check-in, point of service collections (co-payments, self-pay, and outstanding balances), registration, patient check-out (schedule following the standard processes), verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
  • Ensures personal workspace and patient waiting areas are neat and sanitized.
  • Responsible for handling patient financial transactions : cash box, cash collections, credit / debit card transactions, daily reconciliation
  • Promotes the organization and assists in maintaining clinic efficiency
  • Provides clerical support to clinical staff, such as processing patient forms, and urgent scheduling needs.
  • Provide scheduling support for contracted providers and specialty departments
  • Provide support for providers with requests and urgent needs
  • Manages special patient needs upon request
  • Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Level Agreement) and urgency of the message
  • Receives and creates encounters for medical forms and delivers them to the clinical team
  • Assist with processing of time sensitive patient's needs, such as patient forms, etc.
  • Perform other duties as assigned

Qualifications :

  • Minimum Qualifications :
  • High School Diploma or equivalent
  • At least one year of experience in related field and / or six months of medical clerk experience
  • One year of customer service experience
  • Preferred Qualifications :
  • Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
  • Ability to work in a fast-paced, continually changing environment
  • Ability to respond appropriately to shifting priorities
  • Ability to prioritize work assignments
  • Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
  • Demonstrates knowledge and understanding of organizational policies and procedures
  • Technical proficiency in basic computer skills and applications such as Microsoft Office and Outlook
  • Ability to work independently and in a team setting
  • Knowledge / Skills / Abilities :
  • 6 months of previous HHS experience
  • Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic / ambulatory healthcare environment
  • Certification from HFMA OR NAHAM OR HBI Patient Access Certification
  • Experience with Electronic Health Records (EHR) Epic experience preferred
  • Understanding of medical terminology
  • Experience with different payers / insurance requirements
  • Bilingual fluency in English / Spanish or English / Somali or other languages including ASL (not required)

    • Location : MN-Minneapolis-East Lake Clinic

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    Patient Service Coordinator • Minneapolis, MN, US