RMA Administrator

RMA Administrator

The RMA Administrator oversees and coordinates all activities related to product returns. They ensure returned items are documented properly, evaluated accurately, and processed efficiently whether they're being repaired, replaced, refunded, or sent back to vendors. This role sits at the intersection of customer service, logistics, warehouse operations, and vendor management, making sure the full return cycle runs smoothly and meets company policies.

Roles and Responsibilities

• Maintain strong working relationships with customers and team.
• Maintain expertise on warranty and insurance guidelines of the products sold by Netsync.
• Facilitate troubleshooting and product handling of exchange (RMA) support requests.
• Customer, partner / vendor and cross-department relationship management.
• Manage and update support and RMA cases in Customer, Netsync and OEM systems.

Additional Duties

Skills and Experience

Minimum Qualifications / Technical and Education Requirements

High School diploma or equivalent, some form of higher education and / or technical certifications.

Benefits : Medical, Dental, Vision, Life, PTO, and 401 company match.