Technical Support Specialist

Overview

We are hiring a Technical Support Specialist to join our Technical Support Team

DISCOVER

Do you thrive on solving complex technical challenges and helping others succeed? As a Specialist, Technical Support at Watkins Wellness, you'll be the trusted expert behind the scenes with our customers and dealer technicians and help keep our products performing at their best. From spas and swim spas to cold plunge systems, you'll provide real-time troubleshooting and diagnostic support that keeps wellness experiences running smoothly.

This role is more than answering questions, it's about being the voice of technical expertise in a fast-paced contact center environment. You'll tackle electrical wiring issues, plumbing layouts, control panel configurations, and software updates, all while delivering calm, clear guidance. Your work will directly impact customer satisfaction and dealer success.

Your Ripple Effect

• Serve as the first line of expert support, diagnosing and resolving technical issues quickly to keep customers and dealers confident and productive.
• Create positive experiences in high-pressure situations by staying calm, empathetic, and focused on solutions.
• Dive into complex challenges involving electrical systems, plumbing layouts, control panels, and software components, while learning new technologies as our product lines expand.
• Partner with engineering, product development, and quality teams to raise recurring issues and share insights that improve product design and support processes.
• Empower technicians and internal teams through clear guidance on installation, maintenance, and repair procedures, and contribute to training sessions that build confidence and expertise.

What you bring

What you'll get

At Watkins Wellness, we believe that everyone should 'Feel good. Live well'. We offer employees the opportunity to join a dynamic, growing industry leader with an outstanding and well-deserved reputation for leadership and commitment to our employees, customers and community. Our employees are eligible to receive exceptional health and wellness benefits, paid time off, company bonus, profit sharing, 401k match, education assistance, and much more. We are proud of the people we are and the products we make — products that make a difference to the health and well-being of others.

We look for candidates that exhibit The Watkins Way (always Ethical, endeavors to be Transparent, embraces Inclusion, welcomes Diverse backgrounds and perspectives, Accommodating, believes in Work-Life Balance, puts Safety First, Accountable, values Relationships, Passionate, Team Player, and Goal Driven).

The employee must frequently lift and move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Hiring Range : $22.20-$35.00 / hr.

Many factors contribute to pay, including education and location

Company

Watkins Manufacturing

Shift 1 (United States of America)Full time

Watkins is an equal opportunity employer and strives to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit and prohibits discrimination in any employment opportunity based on protected characteristics. The Company is committed to complying with all applicable laws providing equal employment opportunities.

Watkins is an E-Verify employer. E-Verify is an Internet based system operated by the DHS and SSA that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

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