H&M Sales Advisor - Oakland Mall

Overview

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Customer Sales and Profit

• Provide excellent customer service : welcoming and guiding customers through the store and the omni experience where available, supporting them with direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories and products in all areas of the store
• Promote and sell products to customers
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with the store management team

General Information

Fashion and Trend Awareness

Team and Development

Retail Operations, Visual and Commercial Execution

Qualifications — Who You Are

Why You'll Love Working at H&M

Additional Information

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact recruitment_support@hm.com for an alternative method of assessment if needed. Details on privacy and data processing are provided in our Applicant Privacy Notice.

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