Onboarding Success Manager

A company is looking for an Onboarding Success Manager (APAC).

Key Responsibilities

Guide and support Customers and Team Members through the onboarding journey

Provide documentation and organize meetings to address inquiries and manage escalations

Ensure accurate data processing and maintain customer self-service tools

Required Qualifications

3+ years of experience in HR or a customer-facing role for an HR SaaS platform

Experience in scheduling and managing customer meetings

Track record of meeting customer satisfaction metrics

Experience in following and improving team processes

Bonus : Knowledge of employment practices in multiple countries