Customer Solutions Facilitator

Job Description

Job Description

JOB SUMMARY :

The Customer Solutions Facilitator is the primary point of contact for customers upon entry into the

workforce system. The position is responsible for helping all participants, including those directed to

self-service in the resource rooms and for assisting jobseekers with career development activities

designed to link them with employment.

ESSENTIAL FUNCTIONS :

• Facilitates job-readiness classes, workshops, or orientations to help customers maintain or

improve job skills. Presents information using a variety of instructional techniques or formats,

such as simulations, team exercises, group discussions, videos, or lectures.

career development opportunities and needs.

WorkInTexas (WIT) self-directed job search / match, typing tutorials, resume programs,

workshops, etc.). May assist customers with the WIT registration and ensures registrations are

properly completed.

employer communications to discuss ways to improve services and meet labor market needs

more effectively.

provided to customer) in the appropriate systems (WorkInTexas, TWIST, etc.). Ensures that

all information on application is correct and correctly entered in the system.

needs.

experience by providing interviewing techniques, application completion process and

appropriate dress attire.

if applicable

KNOWLEDGE / SKILLS / ABILITIES :

Is sensitive to customer needs and feelings and demonstrates concern for others.

Board staff, and the public.

EDUCATION AND EXPERIENCE :

PHYSICAL DEMANDS AND WORKING CONDITIONS :

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending,

and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions

are primarily in an office environment. Occasional driving and travel may be required. Flexible hours

may be required. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

COMPANY OVERVIEW :

C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers.

At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference.

Our guiding principle is clear : to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.

Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!

EEO / AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.

Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.