National Account Manager

Job Description

Job Description

Salary : About CAP Index

CAP Index is the leader in crime risk forecasting and location-based risk intelligence. Our CRIMECAST Platform and Reports helps enterprise clients make smarter decisions using advanced analytics built by data scientists, criminologists, and a world-class Dev / Tech team.

The Opportunity

Were hiring a National Account Manager to own and grow a portfolio of strategic accounts. Youll be the day-to-day point of contact for client stakeholders, driving adoption, renewals, and expansion while acting as a liaison between Sales, Data Science, Criminology, Product / Dev, and Marketing. This role is ideal for a tech-savvy, high-pace operator who can manage complex programs, present with confidence, and wear many hats.

What Youll Do

• Own a book of business : Lead retention, renewal, and expansion for assigned national accounts; create and execute account plans with clear growth targets.
• Drive adoption & value : Onboard new users, lead virtual training sessions, and deliver QBRs that translate data into decisions and ROI.
• Hunt within the farm : Identify cross-sell / upsell opportunities across product lines to increase engagement and revenue.
• Project manage the work : Coordinate multi-threaded initiatives across clients and internal teams; track timelines, deliverables, and risks; keep everyone aligned.
• Be the internal liaison : Bridge Sales with Data Science, Criminology, Product / Dev, and Marketing to ensure client needs are understood and delivered.
• Enable Sales leadership : Support key sales executives by handling existing-client programs so they can focus on new business development.
• Create client-ready materials : Build clear decks, proposals, and one-pagers articulating value propositions, use cases, and outcomes.
• Leverage AI productively : Use modern AI tools to draft communications, analyze trends, prepare training content, and accelerate workflows.
• Voice of Customer : Capture feedback, inform roadmap priorities, and participate in UAT / rollouts to drive continuous improvement.

What You Bring

Nice to Have

Work Setup

Compensation & Benefits