Customer Services Specialist (Southeast Service Center)
Government JobsSan Antonio, TX, US6 days ago
Job type
- Full-time
Job descriptionTwo (2) years of college from an accredited college or university. Two (2) years of increasingly responsible experience in public information and customer assistance and use of computer data in the analysis of service delivery. Valid Class "C" Texas Driver's License. Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university. Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted. Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application. If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance. Knowledge of proper interviewing techniques. Knowledge of modern office procedures and methods. Skill in utilizing a personal computer and associated software programs. Ability to operate a computer keyboard and other basic office equipment. Ability to learn City departments, services, policies, and procedures. Ability to communicate clearly and effectively. Ability to respond to inquiries, complaints, and requests for service in a fair, tactful, and firm manner. Ability to make sound decisions. Ability to communicate information to a group.
Job Title : Public Information and Customer Assistance
Work Location : Southeast Service Center; 1318 SE Loop 410 San Antonio, TX 78220
Work Schedule : 7 : 45 AM - 4 : 30 PM; Monday - Friday
Job Summary
Under general supervision, is responsible for recording and following up on citizens' complaints, questions, and requests regarding City services. Working conditions are primarily inside an office environment with occasional visits to outdoor sites. Exercises functional supervision over assigned staff.
Essential Job Functions
- Follows-up on citizens' complaints, requests, and inquiries to ensure that all concerns are satisfactorily resolved.
- Works with departments and divisions in the formulation of complaint handling procedures for customer service.
- May conduct on-site investigations of complaints.
- Attends citizen / neighborhood meetings to present and obtain information.
- Develops a database to provide accurate data regarding the number and type of complaints, locations, times, responses, recurrences, and actions taken.
- Confers with supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints.
- Performs related duties and fulfills responsibilities as required.
Job Requirements
Applicant Information :
Knowledge, Skills, and Abilities
Create a job alert for this search
Customer Service Specialist • San Antonio, TX, US
Related jobs
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clien...Show moreLast updated: 30+ days ago
A company is looking for a Contact Center Specialist, Senior.Key Responsibilities Serve as the first line of contact for patients, addressing inquiries related to scheduling, registration, and bi...Show moreLast updated: 1 day ago A company is looking for a Client Escalations Specialist to ensure the resolution of client issues and enhance operational excellence.
Key Responsibilities Act as the primary contact for upper-lev...Show moreLast updated: 21 hours ago 
Watermill Express is the best tasting water available anywhere! We are the largest drive-up pure drinking water company in the nation and the green alternative to prepackaged water and ice.Watermil...Show moreLast updated: 30+ days ago A company is looking for a Patient Service Specialist in the OB / Perinatology department.Key Responsibilities Interact with patients, payers, and providers for accurate registration and check-in p...Show moreLast updated: 2 days ago A company is looking for a Service Center Representative to provide high-quality customer support.Key Responsibilities Deliver comprehensive support to customers with complex issues Manage inbou...Show moreLast updated: 30+ days ago 
Army Anesthesiologists are critical to the preoperative care of Soldiers and their families; before, during and after surgery.
If you are a professional in the anesthesiology field and want to combi...Show moreLast updated: 11 days ago Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clien...Show moreLast updated: 8 days ago A company is looking for a Transportation Call Center Representative (FleetNet Marketplace Operations).Key Responsibilities Manage inbound calls and accurately gather customer requirements Ensur...Show moreLast updated: 2 days ago A company is looking for a Service Center Analyst to provide first-line support to users while delivering excellent customer service.
Key Responsibilities Identify and resolve incidents within agr...Show moreLast updated: 30+ days ago THE ARMY HEALTH CARE ADVANTAGE As a member of the Army health care team, you’ll receive benefits that you won’t be able to get in a civilian career.
Challenging Work Feel inspired with great case di...Show moreLast updated: 11 days ago 
We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...Show moreLast updated: 3 days ago FinanceBuzz is looking for everyday people to test-drive some of the most popular online money-making methods.This remote opportunity lets you earn extra income while reviewing real, flexible side ...Show moreLast updated: 30+ days ago A company is looking for a Support Services Specialist to enhance customer experiences and resolve issues.Key Responsibilities Support customers by handling calls and email requests, resolving so...Show moreLast updated: 30+ days ago 
This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...Show moreLast updated: 30+ days ago
Working at Citi is far more than just a job.A career with us means joining a team of more than 230,000 dedicated people from around the globe.
At Citi, you'll have the opportunity to grow your caree...Show moreLast updated: 14 days ago
Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...Show moreLast updated: 14 days ago
Patients Choice, a DME - Durable Medical Equipment company, specializes in wheelchair and mobility products.We are looking for a new member of our team to support our Sales Staff out in the Field.T...Show moreLast updated: 1 day ago
- Promoted
Call Center Representative
Conduent State & Local Solutions, IncConverse, TX, USFull-time
- Promoted
Senior Contact Center Specialist
VirtualVocationsSan Antonio, Texas, United StatesFull-time
- Promoted
- New!
Client Escalations Specialist
VirtualVocationsSan Antonio, Texas, United StatesFull-time
- Promoted
Unit Service Representative
Watermill ExpressFloresville, TX, USFull-time
- Promoted
Patient Service Specialist - California
VirtualVocationsSan Antonio, Texas, United StatesFull-time
- Promoted
Service Center Representative
VirtualVocationsSan Antonio, Texas, United StatesFull-time
- Promoted
Reserve Anesthesiologist
United States ArmyJourdanton, TX, United StatesPermanent
- Promoted
Customer Service Representative
Conduent State & Local Solutions, IncSan Antonio, TX, USFull-time
- Promoted
Transportation Call Center Representative
VirtualVocationsSan Antonio, Texas, United StatesFull-time
- Promoted
Service Center Analyst
VirtualVocationsSan Antonio, Texas, United StatesFull-time
- Promoted
Reserve Entomologist
United States ArmyJourdanton, TX, United StatesFull-time
- Promoted
Side Hustle Specialist (Evenings & Weekends)
Finance BuzzPoteet, Texas, USFull-time +1
- Promoted
Remote Opportunity - Explore Side Hustles & Earn Extra Income
Finance BuzzPleasanton, Texas, USRemote
Temporary
- Promoted
Support Services Specialist
VirtualVocationsSan Antonio, Texas, United StatesFull-time
- Promoted
Store Customer Service Specialist
Sherwin WilliamsBoerne, TX, USFull-time
- Promoted
Customer Service Specialist
CitigroupSan Antonio, TX, USFull-time
- Promoted
Work from Home
HomeJobFinderCharlotte, TXRemote
Full-time
- Promoted
Customer Service- Sales Support (San Antonio)
Patient's Choice MedicalSan Antonio, TX, USFull-time +1