Remote / WAH - Resource Coordinator

Customer Service / Support

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include :

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Your Responsibilities

Responsible for processing incoming resource requests related to the client customers' support needs.

Communicate with clients and internal teams to assess needs and resolve resource-related issues.

Maintain adequate records and documentation related to tasks performed in the client's CRM system.

Represent the client in a professional manner while attending to customer needs.

Communicate effectively and efficiently to resolve client inquiries quickly.

Participate in virtual team meetings and provide recommendations or insights to drive program improvement.

Maintain productivity and meet key performance metrics.

Own and complete any additional projects as required by management.

What We're Looking For

Qualifications :

Experience operating Windows, MS Office, and other software applications.

Excellent relationship management and communication skills.

Strong emotional intelligence able to connect with and understand others well.

Strong analytical problem-solving skills, including basic computer troubleshooting.

Familiar with common technological terms and definitions.

Minimum typing proficiency of 40

50 WPM.

Strong time management skills able to process volumes of up to 100 emails per day.

Independent, able to self-motivate in a work at home environment.

Key Competencies :

Process Excellence : Demonstrate commitment to following established procedures and be customer service driven.

Collaboration : Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication : Outstanding communication, listening, and analytical skills.

Organizational Skills : Strong organizational and problem-solving skills.

Emotional Intelligence : Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness : Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking : Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented : Proactive approach to problem-solving with a focus on creating a positive customer experience.

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE / Disability / Vets