General ManagerRuth's Chris Grand Hyatt • San Antonio, TX, US

General Manager

Ruth's Chris Grand Hyatt • San Antonio, TX, US

30+ days ago

Job type

Full-time

Job description

Job Description

Salary : $85,000 + Performance-Based (Quarterly) Bonus

A minimum of 5 years of General Manager experience in a fine dining restaurant is required to be considered.

Manage, supervise and coordinate all activities of one location of a fine dining restaurant, the restaurant management team and restaurant personnel. Accountable for ensuring that day-to-day restaurant operations are aligned with the fine dining operating guidelines and standards. Maintain consistency in preparing the highest quality of food and providing superior levels of service. Achieve financial objectives and success by continually building sales and growing a highly profitable restaurant. Success is real growth in sales, profit and market share. The general manager should possess these qualities :

Ownership mentality resulting in operational excellence

Models hospitality and delivers service excellence

Identifies talent and develops potential

Demonstrates genuine hospitality at every opportunity

Essential Job Functions

Conduct facility walk through (interior and exterior) to ensure a clean, safe and guest-friendly atmosphere and Ensure that required housekeeping tasks and maintenance programs are completed as required. Identify and address any problems and / or needed repairs.

Complete administrative office work to include answering emails and voicemails, entering sales reports, paying invoices, checking deliveries, etc.

Review previous days sales reports to ensure accuracy; investigate and resolve any discrepancies. Ensure that all financial information, daily sales / deposits, budgets, invoices, receiving sheets, payroll and all other administrative requirements are completed and submitted according to the procedures and due dates set by the Regional Manager and / or LDC Corporate Staff.

Proactively and effectively communicate (to his / her management team, team members, Regional Manager, and members of the LDC corporate staff) any discrepancies, unusual information / occurrences or other necessary information regarding the effective operation of the Assures there are no surprises.

Review reservations and events scheduled for each day to ensure proper staffing based on projected volume.

Perform kitchen and bar line check to ensure proper quality and quantity of food products; review inventory needs with Chef.

Set, submit and achieve budgeted sales and profit levels for the Review financial results against monthly and quarterly budget goals to ensure efficient operations and that all expenditures and costs remain within budgeted and cost guidelines. Create plans to achieve goals and review plans with team. Take immediate action to correct any deviation from financial budgets and performance.

Conduct pre-shift meeting to review menu changes, specials, promotions, contests and / or problems with staff.

Provide motivational leadership, communication and follow up to staff to ensure proper execution and commitment to company standards in all aspects of the

Rotate through the stations of the restaurant (host, bar, dining, kitchen) throughout service to monitor activities and provide communication and feedback to team.

Interact regularly with the guests to inquire about meal and make acquaintances. Respond promptly to guest needs or complaints, and resolve matters expeditiously to ensure a Raving Fan experience.

Complete closing duties to include entering tips, credit cards, and payroll; submit sales reports to Corporate; walk through restaurant to ensure proper closing procedures are followed, including cleaning all areas of the restaurant, performing money counts, and leaving detailed communication for the next shift regarding any open or important issues.

Facilitate weekly managers meeting to review staffing, development, and training needs and discuss the restaurants operating plan, objectives and results.

Regularly monitor all systems in place which set and provide the required par and inventory levels of all raw products, food ingredients, and beverage, bar supply items, equipment, smallwares, plate, glass, silverware, linen and cleaning supplies to ensure effective operations. Ensure that all restaurant items are ordered from approved vendors and meet corporate specifications.

Optimize sales potential by proactively and aggressively planning, conducting and following-up local store marketing and public relations activities focused toward building awareness of the local restaurant and creating new guests.

Proactively recruit, hire and provide initial orientation and training, as well as on-going training, for all restaurant personnel, in accordance with RCSH training systems, programs and materials.

Write and conduct timely performance reviews, at least annually, according to RCSH systems for each member of his / her management team. Create individual development plans, and provide regular follow up to ensure completion of goals. Mutually establish developmental goals, objectives and action plans focused toward continually performance improvements of Provide ongoing follow-up, training and coaching to assist team members in achieving developmental objectives.

Review confirmed and pending banquets / special events with Sales Manager to ensure proper planning.

Attend training courses and seminars throughout the year to build business and professional knowledge / skill levels and gain greater experience.

Build relationships within the community and community organizations to promote brand awareness and partnerships and bring in new guests.

Develop business through catering and private dining

Required Knowledge, Skills, And Abilities

Demonstrate exceptional guest service mentality

Place high priority on the guest

Promotes a superior individualized dining experience for each guest

Interact regularly and demonstrate a genuine interest to guests

Provide pressure point relief to team as needed to assure a superior dining experience for all guests

Proactively build and nurture relationships in the community

Demonstrate a passion for food

Actively support the brand concept

Model and promote adherence to brand standards

Seek opportunities to promote the brand within the community at large

Create and maintain optimum levels of morale, pride and team spirit

Develop an environment based upon the values and operating principles of RCSH

Work well with others

Demonstrate an open, respectful communication style

Effectively select, train, and develop talented team members

Build mutual respect, confidence, and trust in relationships

Demonstrate confidence

Lead by example

Set and uphold uncompromising high standards and expectations

Enforce accountability for performance and results

Direct and coordinate all activities throughout the restaurant

Foster open communication

Handle performance issues in a tough but fair manner

Demonstrate a strong interest in developing others

Serve as a mentor and coach to others

Provide continual feedback

Celebrate success and reward achievements

Create a succession plan

Demonstrate patience and understanding

Listen effectively

Demonstrate basic computer skills including a familiarity with Microsoft Word, Excel and Outlook

Able to read, interpret, and effectively act upon profit & loss and other financial data

Ability to think big picture when setting goals

Identify and monitor business trends

Strong attention to detail

Evaluate options and impact in order to make the best decisions

Think creatively to find solutions to problems

Anticipate and catch issues before they become problems

Demonstrate effective organization and time management skills

Take ownership of all front of house operations

Respond with a sense of urgency

Ability to handle pressure effectively

Flexibility by responding to changing demands

Stay focused and productive

Maintain a professional business demeanor and appearance at all times

Take proactive steps and self-responsibility for on-going individual training and development

Preferred Education And Work Experience

Extensive experience leading a high-volume, upscale concept restaurant

Wine knowledge required, experience as a sommelier preferred

Servsafe Food and Alcohol certification preferred

Some culinary experience or training a plus

Formal business education or a restaurant management degree a plus

Above average computer skills including a familiarity with Microsoft Word, Excel and Outlook

Physical Demands

Typical shift is 10-12 hours

Able to work on your feet for at least 8 hours

Temperature extremes range from working near 1800 degree Fahrenheit broilers to working in a walk-in freezer of -10 degrees Fahrenheit

Must be able to lift, handle, and carry food, smallwares, equipment, supplies and paper goods at a minimum of 50 pounds constantly, and up to 100 pounds occasionally

Must be able to bend, kneel, stoop, reach, and squat on a frequent basis to receive and store stock, supplies and equipment, as well as to work the line during service periods

Must be able to taste, be able to distinguish between and among flavors, spices, temperatures, mouth feel and smell, and distinguish between and among odors and scents as to their appeal and level of intensity for all food and beverage products

Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust and smoke

Work Environment

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