Front Office Coordinator

Job Description

Job Description

At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities. A nonprofit founded in 1969 in Charlotte, North Carolina, we have since grown to be one of the largest providers of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients’ journey to recovery. We are looking for passionate people to join our team!

McLeod Centers for Wellbeing is currently searching for a Full-Time Front Office Coordinator to work for our Monroe MAT program in Monroe , NC .

How will you help us achieve our mission? You will :

• Greet and assist visitors in a professional and courteous manner.
• Perform duties such as signing in guests, completing confidentiality agreements, and issuing visitor badges.
• Take incoming calls; answer questions and redirect them, as appropriate.
• Prepare and maintain patient records.
• Manage appointment scheduling and maintain calendars.
• Direct patients to the appropriate clinician for services.
• Facilitate patient fee payments.
• Balance the cash drawer at the end of each day and reconcile any discrepancies.
• Verify Medicaid eligibility, as needed.
• Handle incoming and outgoing mail and packages.
• Assist with administrative tasks such as data entry, filing, scanning, and photocopying.
• Order inventory, as needed.
• Coordinate with other departments to ensure seamless communication and workflow.
• Provide support to other team members, as needed.

What are the qualifications needed for this role?

We are looking for a minimum of a High School diploma or GED equivalent. Prior office administration experience, particularly in a healthcare setting with careful attention to patient confidentiality / HIPAA is strongly preferred.

What we offer you as an employee :

Research indicates that women and underrepresented groups tend to apply for jobs only when they believe they meet 100% of the qualifications. At McLeod Centers, we encourage you to challenge this statistic and apply. It's rare for anyone to meet every qualification. We look forward to hearing from you!