Commercial Services Specialist

Company : Cox Automotive - USA

Job Family Group : Vehicle Operations

Job Profile : Commercial Services Specialist

Management Level : Individual Contributor

Flexible Work Option : Must work at a specified Cox location; no remote option.

Travel % : No travel required.

Work Shift : Day

Compensation : Hourly base pay rate is $23.51 - $35.24 / hour, dependent on factors such as location and selected candidate's expertise. Additional compensation may be available, including commission and / or incentive programs.

Job Description :

• Accurately input essential vehicle data into the AS 400 system by reviewing Condition Reports and Work Orders from reconstruction shops. Ensure vehicles are marked certified and announcements are updated.
• Build and maintain relationships with internal and external business partners to effectively support auction operations from start to finish, including clear communication with customers.
• Proactively follow up on vehicle readiness for sale by reconciling incoming bills and ensuring all information is complete, collaborating with customer coordinators and service vendors as necessary.
• Respond promptly to customer inquiries regarding vehicles, delivering quality service and effective problem resolution.
• Manage consignment inventory information, investigate transmission errors, and verify vehicle eligibility for sales, providing customers with inventory reconciliation reports.
• Create and maintain comprehensive customer vehicle files, updating records consistently with standardized abbreviations to reflect vehicle status accurately.
• Seek floor price information from account representatives and input this data into the system.
• Prepare for sale processes in coordination with account representatives, including run orders, scheduling, and customer notifications.
• Ensure accurate documentation of all activities related to each customer vehicle by maintaining and updating physical vehicle inventory files.
• Collaborate with accounting and commercial teams to balance sales and manage post-sale invoicing as needed.
• Prepare various reports in accordance with client agreements.
• Run Autocheck for inventory to identify necessary announcements during sales to minimize arbitration issues.
• Coordinate with arbitration on pending units for updates and keep clients informed throughout the process.
• Navigate multiple systems and applications, including client-specific systems (UVIS, RIMS, etc.), to complete tasks effectively.
• Audit vehicle records in partnership with the Posting and Procurement teams to ensure accuracy in contractual rates and expense posting.
• Process and post payments received from clients, including necessary adjustments.
• Work with the Ready team to manage aging pickup records and ensure adherence to SLAs and ETAs.
• Monitor aged titles to confirm vehicle qualification and reduce cycle times, collaborating with Front Office on title issues.
• Assist client redemption customers by scheduling appointments and facilitating unit returns to the repo lot.
• Partner with Auction Dispatchers regarding units sold to dealerships and update clients accordingly.
• Manage and reconcile inventory records for upstream sales, marshalled units, and duplicates.
• Collaborate with various departments to ensure compliance with regulatory requirements.
• Demonstrate a commitment to safety by following all procedures and participating in safety activities.
• Perform other duties as assigned by management.

Qualifications : Minimum :

Preferred :

Work Environment : Office setting.

Drug Testing : Employment in this role requires passing a pre-employment drug test. While marijuana testing is not part of this process, maintaining a drug-free workplace is mandatory.

Benefits : Eligible employees receive a minimum of sixteen hours of paid time off each month, plus seven paid holidays annually. Additional paid time off options include bereavement leave, volunteer time off, military leave, and parental leave.

About Us : At Cox Automotive, we are dedicated to transforming the car-buying and ownership experience through innovative technology and exceptional service. By joining our team, you will work with renowned brands like Autotrader and Kelley Blue Book, while enjoying a supportive and people-centered work environment. Employee benefits may include health care insurance, retirement planning, and generous paid time off. For more details on available benefits, please visit our benefits page. We are an Equal Employment Opportunity employer, and we encourage all qualified applicants to apply.