Associate Director, Student Outreach, Advisement and Retention (SOAR) - Student Affairs

Founded in 1953, Hudson Valley Community College (HVCC) located in scenic Upstate NY is a multi-campus College with locations in Troy and Malta New York. HVCC offers more than 80 degree and certificate programs in three schools : Business and Liberal Arts; Health Sciences; and Science, Technology, Engineering and Math (STEM). Hudson Valley is one of 30 community colleges in the State University of New York (SUNY) system and serves nearly 9,000 students each year. The college is a recognized leader in career and transfer preparation, workforce training initiatives, distance learning and service to a diverse population of students. Hudson Valley has an extension center in Malta, NY known as HVCC North and sponsors the Capital District Educational Opportunity Center in Troy, NY. With more than 80,000 alumni and nearly 1,000 employees, the college and is a catalyst for educational opportunity and economic development in the Capital Region of New York State.

Hudson Valley seeks experienced, dynamic, capable, creative and caring individuals who would like to join our team and continue to build on decades of successful service to our community.

Applications are being accepted for an Associate Director on the Non-Teaching Professional staff for SOAR - Office of Student Outreach, Advisement and Retention

In order to be considered an applicant for this position you must meet the minimum qualifications as stated in this announcement. HVCC does not support Visas. Applicants must currently hold an unrestricted employment authorization to work in the United States and appointment will be contingent upon completion of a background check.

Associate Director, Student Outreach, Advisement and Retention (SOAR) - Student Affairs

HV-NTPI-8359

Qualifications for Employment

Education, Minimum Requirements : Master's Degree and two (2) years of experience as an academic counselor / advisor at the postsecondary level.

Preferred Qualifications : Experience working with Ellucian Banner, DegreeWorks and CRM Systems. Previous experience and / or desire to engage in non-traditional advisement delivery systems (including on-line advisement).

Nature and Scope of Duties

The Associate Director reports to the Associate Dean of Academic Advisement and Retention or his / or her designee and performs the following duties :

1. Provides academic advisement to a reduced caseload of students in any program served in SOAR as needed including but not limited to via phone, e-mail, web / video-conferencing and in-person.

2. Manages the daily operations of the SOAR office including but not limited to scheduling of student appointments, work-flow, technology, website, facilities issues, scheduled training and may represent the SOAR office on campus committees.

3. May supervise clerical, technical, enrollment / retention and other support staff within the SOAR Office as well as student workers, college workers and / or interns.

4. Assists the Associate Dean with maximizing CRM RECRUIT and CRM ADVISE functionality for the SOAR office and enrollment / retention efforts.

5. Acts as liaison with student services offices and academic departments and primary contact for the offices of the Registrar, Student Financial Services, First Year Experience / Orientation and Admissions.

6. Assists the Associate Dean with creating a supportive, inclusive environment, and encouraging and promoting opportunities to staff for professional development and growth.

7. Reviews curriculum for impacts on students and student schedules and the updating of advising materials (general trouble shooting).

8. Coordinates, monitors and maintains records and generates reports relevant to the operation and evaluation of projects / programs in and out of SOAR including but not limited to High School Student populations, online advisement, and online / hybrid student engagement initiatives.

9. Assists the Associate Dean with the development and timely implementation of strategies and delivery of supports to improve retention and completion, including interventions / academic supports for probation and at-risk students including those needing SAP Appeals.

10. Create and manage program technical components delivery and data collection to ensure successful progress towards student engagement and academic performance benchmarks.

11. Reviews Transfer credit and Credit for Prior Learning in coordination with the Associate Dean and the appropriate Department Chairperson.

12. Performs other related duties as assigned and provides additional services that supplement the advising program as needed. Some Evening and Weekend Hours required.

This is a 12-month position with a salary of $57,000 - $60,000.

Hudson Valley offers a full benefit package including Health Insurance, Dental and Eye Insurance, Retirement, employee and employee's spouse and children tuition waivers. HVCC also has a generous leave policy.

To apply, please visit www.hvcc.edu / jobs and complete the online application before the close date of November 2, 2025

Hudson Valley provides educational access to a diverse community of traditional and non-traditional learners in an environment that fosters lifelong learning and freedom of inquiry and expression. Hudson Valley values equity, inclusion, and dignity for all.

Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Bi-lingual applicants strongly encouraged to apply.

Hudson Valley Community College is an Affirmative Action / Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.