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Territory Route Service Manager
Territory Route Service ManagerDempsey Uniform • Clifton, NJ, US
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Territory Route Service Manager

Territory Route Service Manager

Dempsey Uniform • Clifton, NJ, US
14 hours ago
Job type
  • Full-time
Job description

At Dempsey, we're proud to serve our customers with dependable service and strong relationships. Our Territory Service Managers play a key role in that mission by leading our Route Service team and ensuring our customers' needs are not only met, but consistently exceeded.

At Dempsey, you'll be part of a company that values integrity, teamwork, and long-term partnerships. We believe in doing the right thing, treating people like family, and always striving to improve.

What you'll do

  • Lead, train, and coach Route Service Representatives and Coordinators, including hiring, onboarding, performance reviews, and regular ride-alongs.
  • Ensure every route is covered daily; provide backup coverage when necessary.
  • Monitor operations to improve efficiency, minimize drive time, and maximize productivity.
  • Partner with customers to understand their needs, resolve issues quickly, and secure account renewals.
  • Oversee inventory levels, credit control, invoicing, and route profitability.
  • Manage customer service calls, ensuring prompt and effective resolutions.
  • Support sales efforts by encouraging upselling, generating leads, and assisting with new installations.
  • Maintain company standards of safety, compliance, and vehicle care.
  • Collaborate with Service Supervisors and Managers on fleet maintenance and overall team performance.
  • Contribute to planning, reporting, and continuous improvement initiatives.

Why join Dempsey

  • Lead and grow a team where your leadership makes a direct impact.
  • Build lasting customer relationships with the support of a trusted brand.
  • Contribute to a business that has been serving communities for generations.
  • Join a culture that treats people like family and strives for continuous improvement.

    • What you'll bring

  • Supervisory experience in a service, distribution, or route-based environment.
  • Previous experience as a driver, route service representative, or related role.
  • Strong leadership skills with the ability to coach, motivate, and hold others accountable.
  • Excellent communication and interpersonal skills, with the ability to build trust and resolve conflict.
  • Flexibility to adapt to changing schedules and provide coverage when needed.
  • Comfort with driving and handling product as part of daily operations.
  • Solid organizational and problem-solving skills, with attention to detail.
  • Proficiency in Microsoft Office; ability to learn new systems quickly.
  • High school diploma or GED required; associate's or bachelor's degree preferred.
  • Ability to pass a DOT physical exam.

    • $80,000 - $100,000 a year

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    Territory Manager • Clifton, NJ, US