Director, Digital Product Management - Pega Focus

Description

We are seeking an experienced Director of Product Management and Process Automation to lead the development and optimization of First Tech's Customer Relationship Management platform. In this key leadership role, you will oversee the CRM product management team and lead product strategy and roadmap definition and execution ensuring alignment with business goals and user needs. This is a high-impact and visible role in First Tech's omnichannel environment, and the ideal candidate will have deep expertise in CRM systems and process automation, a passion for serving customers, and a proven track record of delivering results through cross-functional collaboration.

Here's what you can expect from the job and what you need to be successful :

Job Duties

• Product Strategy & Vision : Develop and drive the overall CRM product and process automation roadmap to align with business objectives, customer needs, and market opportunities. Continuously innovate to improve customer engagement, retention, and revenue.
• Develop and Implement Automation Strategies : Design and execute strategies to automate CRM processes, enhancing efficiency and reducing manual workload.
• Oversee Product Lifecycle : Manage the entire lifecycle of CRM and process automation products, from ideation to launch and continuous improvement.
• Cross-Functional Leadership : Collaborate with engineering, marketing, sales, and customer success teams to ensure seamless CRM integration, feature prioritization, and alignment with user needs and business goals.
• Stakeholder Management : Serve as the primary point of contact for executive leadership, communicating product vision, goals, and progress. Gather feedback and manage expectations to ensure cross-functional support for CRM initiatives.
• Customer-Centric Design : Work closely with UX / UI designers and product teams to ensure that the CRM platform is intuitive, user-friendly, and optimized for the customer experience.
• Data-Driven Decisions : Utilize data analytics, market research, and customer feedback to inform product decisions and feature enhancements. Define and track KPIs to measure the success of CRM initiatives and iterate accordingly.
• Vendor Management : Manage relationships with CRM vendors, third-party solution providers, and integration partners. Evaluate potential solutions and ensure that the CRM platform is scalable and cost-effective.
• Team Leadership : Build, mentor, and lead a team of product managers, providing direction, setting priorities, and ensuring the team delivers high-quality results on time and within budget.
• Compliance & Security : Ensure that the CRM platform complies with industry regulations, privacy laws, and data protection standards, while implementing best practices for security and compliance.

Essential Skills

Location : Hillsboro, OR | Rocklin, CA (HYBRID)

Target Compensation in Hillsboro, CA 95765 : $160k - $175k annually + annual bonus

Target Compensation inRocklin, CA 95765 : $175k - $192,500 annually + annual bonus

Benefits options include :

What makes First Tech different? Click here to learn more!

First Tech is not currently offering Visa transfer / sponsorship for this position

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