Bell Captain

Essential Duties and Responsibilities :

The following and other duties may be assigned as necessary :

• Perform all bell duties that include the pick-up and delivery of luggage in a timely, efficient, and professional manner.
• Provide friendly, fast, and helpful guest service in line with AAA diamond program service standards.
• Provides lead supervision and training to Line Level department positions.
• Ensures courteous and prompt attention to guest requests or complaints.
• Greetings guest while arriving and departing.
• Must have a valid California State driver’s license.
• Parks guest vehicles in specified areas in an efficient and safe manner as needed.
• Retrieves guest vehicles from specified areas in an efficient and safe manner as needed.
• Performs drive-and-park assignments per department policies and procedures.
• Ensure prompt reporting of any incidents to Transportation Supervisor.
• Monitors and assists activities in all department related areas including but not limited to shuttle VIP and private groups to ensure customer satisfaction and operational needs are met in a timely and correct manner.
• Acts as interim during Transportation Supervisor absence.
• Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs. Ensures service standards are followed by all team members and addresses issues as they arise.
• Ensure operations are in accordance with established policies and procedures.
• Provided guidance and daily supervision of staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• This position is required to work outside and is subject to all types of weather conditions. Proper clothing is provided.
• Basic proficiency with computers including Microsoft office suite, report writing, editing of excel spreadsheets, creating power points, and forms for department use.
• Ability to communicate effectively with guests as well as all levels of team members.
• Performed various physical tasks that include running across flat land, up and down stairs to park and retrieving cars in as little amount of time as possible.
• Must be able to reach and grasp to retrieve keys for guests' vehicles.
• Will be driving cars of all types.
• Exemplify high attention to detail regarding the level of service delivery.

Requirements / Qualifications / Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

Supervisory Responsibilities

This job has supervisory responsibilities.