Director of Production

Director of Production, Remote Services

Steno is growing! We're looking for a Director of Production to join our winning team. In this role, you will collaborate with leadership to develop and meet company goals, while supplying court reporting industry transcript production expertise and insights to support our growth.

Who Are You?

You are an operations leader with a background in building and scaling transcript production-focused teams within the court reporting industry. You feel comfortable establishing, communicating, and implementing policies and operational standards related to transcript production and review to ensure effective and consistent support and execution. You couple your industry expertise with focus on scaling your operation - utilizing methods such as workflow automations, AI integrations, and outsourced labor models to enable cost effective growth. If you're looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we'd love to have you too.

On a Regular Basis You Will

• Build and execute a strategy that enables the Production team to optimize their transcript review and production work, including identifying data-backed efficiency and quality improvement opportunities and working with cross-functional stakeholders to unlock them
• Collaborate with other teams, including Product & Engineering, to leverage automation and technology tools to optimize production processes.
• Support the growth of the Production Team by helping to develop more functional, scalable, and efficient internal and client-facing products and workflows
• Partner with the Production Managers to lead, mentor, and coach a team of production assistants, associates, and team leads
• Maintain a focus on how the Production team's KPIs contribute to Steno's overall Objectives & Key Results (OKR) strategy, motivating the team to deliver timely and high-quality service for our clients
• Foster a culture of collaboration, accountability, and continuous improvement within the production team
• Own and analyze production analytics, and identify and drive the team toward achieving role and company-related business goals.

You're Gonna Crush It If

Compensation & Benefits

Our Team

The Production team is highly reliable and dedicated. They are a diverse group working throughout the country, responsible for all final production and quality control of deposition transcripts. The Production team are tech-savvy perfectionists and collaborative team players. Not only do they work under tight deadlines, but they also constantly evaluate and reevaluate processes to drive efficiency and scalability. If a fast-paced environment that keeps you on your toes sounds intriguing, and if you are a natural troubleshooter, then you may just find the home you are looking for here.

About Steno