Onsite IT Support Engineer - Etters, PA

Job Description

About Us :

Join Emerus, in partnership with WellSpan, as the Onsite IT Engineer supporting three brand-new WellSpan Health Neighborhood Hospitals in Newberry (Etters, PA), Shrewsbury (New Freedom, PA), and Carlisle, PA. This opportunity is for an on-site technology expert to manage the day-to-day IT eco-system across these state-of-the-art micro hospitals—shaping infrastructure, supporting clinical systems, and ensuring seamless operations from day one.

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission : To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Position Overview :

The purpose of this position is to provide technical support to staff on all company supported applications, troubleshoot computer hardware and software problems, answers support requests and escalate to appropriate IT resources when necessary. This position requires working independently with minimal supervision from Director of IT.

Essential Job Functions :

• Troubleshoot problems relating to computer equipment operating system software, application software, and hardware
• Maintain hardware and software inventory for responsible facilities
• Log and track calls using problem management database and maintain history records and related problems documentation.
• Develop training documents to new users as needed
• Provide a high level of service and customer satisfaction to the end user
• Formulate recommendations regarding company end user hardware and software purchases
• Manage antivirus / spyware software and updates
• Travel up to 40% of the time in order to fulfill the responsibilities of this position required.
• Ownership of region-wide hardware asset management

Other Job Functions :

Basic Qualifications :

Preferred Qualifications