Technical Support Specialist - Medical Technology

Technical Support Specialist - Medical Technology

Join our innovative team as a Technical Support Specialist for a leading medical lab device manufacturer based in the vibrant New England area. This role offers a unique blend of technical support, training, and field service duties and leverages your expertise in medical technology. You will be pivotal during the installation and training process, providing in-depth knowledge of laboratory procedures and post-sales support, which includes reagent troubleshooting, software upgrades, and direct interaction with medical professionals to enhance device utilization and satisfaction.

Salary : Base $70,000 - $85,000 per year, plus commission and annual bonuses potentially totaling an additional $7,000 - $10,000 or more.

Essential Duties and Responsibilities :

• Direct problem-solving related to reagents, kits, procedures, adaptations, and software upgrades.
• Provide thorough training to medical technologists on new and existing instrumentation.
• Resolve technical and reagent-based issues to ensure optimal equipment performance.
• Post-sales support including onsite visits, telephone support, and routine follow-ups.
• Represent the company at seminars, conventions, and professional meetings to promote product awareness and gather customer feedback.
• Participation in wet workshops and providing expert advice and support.

Minimum Position Qualifications :

Preferred Qualifications :

Skills :

Benefits :