Front Office Assistant

Shenandoah Community Health (SCH) is here to bridge the gap in healthcare access. As a Federally Qualified Health Center, we tackle the challenges of cost, transportation, and language barriers to ensure everyone in our community receives the care they need. We offer a comprehensive range of services, including primary care for adults and children, women's health, behavioral health, and oral health. Plus, we provide additional support services such as on-site pharmacy, labs, and radiology. Working at SCH isn't just a job; it's a chance to make a real difference in the lives of your neighbors. Join our team and become part of the solution! Visit our website at https://www.shencommhealth.com/ to learn more.

Shenandoah Community Health is looking for a Front Office Assistant. This position is primarily responsible greeting and checking in patients, scheduling patients, collecting co-payments, answering the department’s telephone, and accepting/scanning new patient registration documents into the EHR while maintaining the wait list. In times of need, to also be responsible for collecting patient vital as requested.

Role & Responsibilities:

• Greet clients in a courteous manner.
• Answering and screening all phone calls
• Check in clients and generate fee tickets for providers in a timely manner.
• Collect co-pays and process transactions for medical record copying fees as needed.
• Ensure all new client registration documents are filed in an accurate and organized manner in making sure other medical personnel will be able to easily locate documents in the EHR when needed.
• Ensure confidentiality of all client information in performing his/her duties.
• Maintain the new client waitlist to ensure accuracy and timely processing of new patient appointments.
• Review the 3-week letter report and generate letters for outreach as needed.
• Collecting and documenting client vitals as needed, in conjunction with the guidelines provided in the clinical responsibilities of Unlicensed Assistive Personnel (UAP) .
• Resolving day to day issues as required, ensuring high quality services.
• Flexible schedule with evening coverage required.

Essential Skills and Education Requirements:

• Bilingual a plus.
• Must have a high school diploma or the equivalent with some college course work in a related field preferred.
• Previous experience in a medical office setting preferred.
• Previous experience performing reception duties is preferred.
• Must have excellent data entry and computer skills, including experience with Medical Manager, or Next Gen.
• Must have strong communication and customer service skills.
• Prior experience scheduling patients and dealing with medical records is preferred.