Talent.com
Insurance Service Representative - Coon Rapids, MN
Insurance Service Representative - Coon Rapids, MNThe Auto Club Group • Minneapolis, MN, United States
Insurance Service Representative - Coon Rapids, MN

Insurance Service Representative - Coon Rapids, MN

The Auto Club Group • Minneapolis, MN, United States
30+ days ago
Job type
  • Full-time
Job description

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full time

Exempt / Non Exempt :

Hourly

Job Description :

$2,500 Signing Bonus for new hires

  • To qualify for the Sign-On Bonus, applicants must be new to ACG (not applied in the last 180 days.) There is a 1-year payback clause if your employment is terminated prior to completing 12 months of employment. Additional details can be provided by our Recruiting Team at the time of application

Join America's most trusted brand with over 100 years of service.

Why Choose AAA The Auto Club Group (ACG)

ACG offers excellent and comprehensive benefits packages :

  • Medical, dental and vision benefits
  • 401k Match up to 6%
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO) - 12 days for the first year, 10 company paid holidays per year, 3-5 CEO days per year, and 2 Floating Holidays per year
  • Tuition Reimbursement - $5,000 per year
  • Professional certification reimbursement program and other professional development opportunities
  • Complimentary AAA Membership
  • Discounts, perks, and rewards and much more
  • Paid volunteer day annually
  • A DAY IN THE LIFE of an Insurance Service Representative

    The Auto Club Group is seeking an Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.

  • Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
  • Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
  • Take insurance payments (initial, installment, lapse, or reinstatement)
  • Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
  • Refer to agent when appropriate
  • Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
  • Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
  • Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
  • Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
  • Receive and resolve member / customer complaints and seeks assistance from management in complaint resolution as necessary
  • Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
  • Fulfill, maintain and service insurance policies
  • Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
  • Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
  • Verify new business applications
  • Refer relevant members / insureds to other lines of business (i.e. Travel and Life)
  • Process insurance and membership payments
  • Update electronic member information
  • Maintain filing systems and provide other general Agency support
  • HOW WE REWARD OUR EMPLOYEES

    Starting hourly wage of $22.96 - $25.46 per hour, based on experience

    WE ARE LOOKING FOR CANDIDATES WHO

    Required Qualifications :

  • A Current Property & Casualty Insurance license
  • Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and / or servicing Auto Club Group Membership products.
  • Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
  • Education :

  • High School Diploma or equivalent
  • Work Experience :

  • Provide a high level of customer-focused service
  • Service insurance policies and processing applications, renewals, and amendments
  • Respond to billing and coverage questions
  • Process monetary transactions; Taking payments
  • Promote the sales of insurance products and services using established guidelines
  • Present complex information in a clear and concise manner
  • Knowledge and Skills :

  • Analyze member / potential customer insurance needs and determine appropriate levels of coverage
  • Prepare appropriate rate quotations
  • Organize, plan and promote the sale of ACG insurance and membership products and services
  • Perform outbound service calls
  • Maintain accurate records
  • Insurance terminology
  • General insurance regulations
  • Underwriting procedures
  • Sales regulatory and compliance guidelines
  • Insurance Systems and / or membership systems (e.g., PPS, POS, IMS, IPM)
  • Work effectively in a team environment
  • Work independently, with minimal supervision
  • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
  • Proficient in using Microsoft Office products
  • Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
  • Perform mathematical calculations to accurately perform monetary transactions
  • Work under pressure in a high volume, fast paced customer service environment
  • Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
  • Work Environment

    Schedule : Monday - Friday 8 : 30 AM - 5 : 30 PM. 40 hours per week. Scheduled hour for lunch each day.

    This is 100% an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

    Who We Are

    Become a part of something bigger.

    The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

    By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

    And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

    We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

    To learn more about AAA The Auto Club Group visit www.aaa.com

    Important Note :

    ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

    The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

    The Auto Club Group, and all its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

    Regular and reliable attendance is essential for the function of this job.

    AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

    Create a job alert for this search

    Insurance Service Representative • Minneapolis, MN, United States

    Related jobs
    Entry Level Insurance Sales - 4 Day Work Week

    Entry Level Insurance Sales - 4 Day Work Week

    Platinum Supplemental Insurance • Coon Rapids, Minnesota
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more
    Last updated: 30+ days ago • Promoted
    CVS Health Careers in Eden Prairie, MN

    CVS Health Careers in Eden Prairie, MN

    CVS • Eden Prairie, MN, USA
    Full-time
    CVS is hiring for retail, pharmacy, customer service, and management positions.Competitive wages with comprehensive benefits and employee discounts. Flexible scheduling with opportunities for career...Show more
    Last updated: 25 days ago • Promoted
    Customer Service Associate

    Customer Service Associate

    Walmart • Andover, MN, USA
    Full-time
    Join the Walmart team as a Customer Service Associate and provide friendly and helpful service to our customers.As a CSA, you will handle transactions, answer customer questions, and ensure that th...Show more
    Last updated: 25 days ago • Promoted
    Insurance Service Representative - Coon Rapids, MN

    Insurance Service Representative - Coon Rapids, MN

    The Auto Club Group • Coon Rapids, MN, United States
    Full-time
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.To qualify for the Sign-On Bonus, applicants must be new to ACG (not applied in the last 18...Show more
    Last updated: 30+ days ago • Promoted
    Director Crop Insurance

    Director Crop Insurance

    Compeer Financial • Lakeville, MN, United States
    Full-time
    Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin.We bring together team members with a variety of backgrounds and experiences to help provide financial s...Show more
    Last updated: 30+ days ago • Promoted
    Dentist job in Coon Rapids

    Dentist job in Coon Rapids

    Blue Jay Dental, LLC • Coon Rapids, MN, United States
    Full-time
    About the job Dentist job in Coon Rapids.General Dentist Opportunity in Coon Rapids, MN New Grads Welcome!.This job has been verified as open as of 4 / 4 / 25. Blue Jay Dental is partnering with a reput...Show more
    Last updated: 30+ days ago • Promoted
    Hurricane Relief Call Center Representative

    Hurricane Relief Call Center Representative

    MCI • Minneapolis, MN, US
    Full-time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...Show more
    Last updated: 24 days ago • Promoted
    PT Teller - Coon Rapids, MN

    PT Teller - Coon Rapids, MN

    Affinity Plus Federal Credit Union • Coon Rapids, MN, United States
    Full-time
    Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work.Between our one of...Show more
    Last updated: 30+ days ago • Promoted
    Insurance Support Representative I

    Insurance Support Representative I

    SFM Mutual Insurance Company • Minneapolis, MN, US
    Full-time
    Insurance Support Representative I.Requisition Number : INSUR001606.Location : Bloomington, MN 55431, USA.Insurance Support Representative. Since 1983, our mission has been to be the workers' compensa...Show more
    Last updated: 30+ days ago • Promoted
    Call Center Representative

    Call Center Representative

    Internet Brands • Minneapolis, MN, US
    Full-time
    Premier Disability Services is a growing company that is a full-service social security disability advocacy firm.We assist customers in applying for Social Security Disability at every stage of the...Show more
    Last updated: 30+ days ago • Promoted
    Revenue Cycle Representative

    Revenue Cycle Representative

    Volunteers of America- Minnesota • Minneapolis, MN, United States
    Full-time
    Come join our life-changing team building hope, resilience and well-being as a Revenue Cycle Representative!.Shift Details : Full-time – 40 hours / week. Schedule : Monday-Friday, 8am-4 : 30pm - fully ons...Show more
    Last updated: 21 days ago • Promoted
    Physical Therapist - Coon Rapids, MN (Foley)

    Physical Therapist - Coon Rapids, MN (Foley)

    NovaCare Rehabilitation • Coon Rapids, MN, United States
    Full-time
    Physical Therapist - Outpatient- Coon Rapids, MN.At NovaCare Rehabilitation, we take pride in creating an exceptional patient experience, helping our patients get back to athletics, work, life, and...Show more
    Last updated: 30+ days ago • Promoted
    Care Team Representative, Afternoon / Late Shifts

    Care Team Representative, Afternoon / Late Shifts

    Sedgwick Claims Management Services, Inc. • Eden Prairie, Minnesota, United States
    Full-time
    To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim...Show more
    Last updated: 17 hours ago • Promoted • New!
    Benefits Representative

    Benefits Representative

    AMBA • Minneapolis, MN, US
    Full-time
    Insurance Benefits Representative.Insurance Benefits Representative (1099, Independent Contractor) Location : Minnesota Compensation : Commission + Bonuses Schedule : Self-Managed, Full-Time Commitmen...Show more
    Last updated: 30+ days ago • Promoted
    Client Specialist - Business Insurance

    Client Specialist - Business Insurance

    Marsh & McLennan • Minneapolis, MN, US
    Full-time
    Client Specialist Business Insurance.Award-winning, inclusive, top workplace culture doesn't happen overnight.It's a result of hard work by extraordinary people. The industry's brightest talent dri...Show more
    Last updated: 22 days ago • Promoted
    Family Medicine | 4-Day Week | 100% Paid Health Insurance | Minneapolis Metro

    Family Medicine | 4-Day Week | 100% Paid Health Insurance | Minneapolis Metro

    Jackson Physician Search • Minneapolis, US
    Full-time
    Join a respected, physician-owned primary care practice that has been serving the community for over 20 years.Step into an established patient panel from a retiring physician.Join a close-knit team...Show more
    Last updated: 30+ days ago • Promoted
    PRN RN - Home Health - Coon Rapids

    PRN RN - Home Health - Coon Rapids

    Vivie • Anoka, MN, United States
    Full-time
    PRN - Minimum 3 shifts per month - Monday to Friday - 8 a.Includes an on-call / holiday rotation.Join Vivie and help us create meaningful impact! As a Registered Nurse in Home Health, you'll be at th...Show more
    Last updated: 30+ days ago • Promoted
    Outside Insurance Sales Consultant

    Outside Insurance Sales Consultant

    Allstate • Minneapolis, MN, US
    Full-time
    Build A Career You're Proud Of.As an Allstate Sales Consultant, you'll do more than sell insurance you'll help customers protect what matters most while building a career with purpose, backed by a...Show more
    Last updated: 26 days ago • Promoted