Case Manager

Wellness Coach

Schedule : Tuesday-Saturday, 9 : 00 AM - 5 : 00 PM

Position Summary

Provide case management and supportive services to adults (ages 25-91) with mental health and substance use needs residing in permanent housing. Assist tenants in maintaining housing stability, accessing community resources, achieving personal goals, and promoting overall wellness.

Key Responsibilities

• Manage a caseload of 15-18 tenants, developing and monitoring individualized support plans.
• Assist tenants with problem-solving, crisis intervention, and daily living skills; provide hands-on support or referrals as needed.
• Accompany tenants to medical, psychiatric, and public benefit appointments; advocate for tenants while encouraging self-advocacy.
• Conduct home and hospital visits, apartment inspections, and assist with tenant moves, including packing and cleaning.
• Collaborate with social service team to design and facilitate recreational, educational, and skill-building activities that foster community inclusion.
• Serve as liaison to community-based services, including civic, social service, government, and business organizations.
• Maintain relationships with therapeutic support services and ensure tenants attend required appointments, providing resources and referrals.
• Support Facilities Management staff in ensuring maintenance of apartment standards as outlined by OMH.
• Document all services in compliance with agency standards and participate in supervision, team meetings, case conferences, and trainings.
• Adhere to on-call responsibilities for crisis intervention, emergencies, and urgent situations.

Qualifications

Education & Experience (Required)

Preferred Skills & Experience

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.