EverHealth - Customer Success Manager, (Remote, US)

Customer Success Manager

At EverCommerce, we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.

We are looking for a Customer Success Manager to create and oversee EverHealth's strategic customers. Our mission is to build a technology platform that enables medical practices of all sizes to make care more informed, more personalized, more interactive, and more adaptable. CollaborateMD, an EverHealth product, has been used by thousands of physicians who in turn have provided care to millions of patients. Our products can be completely tailored to any medical practicesmall, large, or specialtyand are open to third-party innovation via a robust API. Our people and the enthusiasm for healthcare is contagious. We're one of the most tech-forward healthcare players in the EHR industry and our philosophy "more time with patients, less time doing paperwork" drives constant innovation throughout the company.

Responsibilities :

As Customer Success Manager you have a strong service delivery project and program management background with deep expertise in healthcare related service delivery. You love establishing best in class service delivery methodologies, standards, tools and processes to ensure that our products are delivered to our customers effectively and efficiently, assuring delivery on time with strong adoption / engagement. This role will report to the Manager of Customer Success at CollaborateMD.

• Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty.
• Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience.
• Monitor customer's usage of product(s) and services helping grow monthly recurring revenue by driving adoption and identifying new upsell and cross-sell opportunities.
• Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio.
• Be an expert on the CollaborateMD Platform maintaining a deep understanding of our technology and products.
• Have general knowledge of our EverHealth portfolio of products and how they add values to CollaborateMD customers.
• Understand customer needs and identify and share best product workflows that help them close process gaps and improve success metrics.

Skills and Experience needed for success in this role :

Where :

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States if you're close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks :

Compensation : EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $60,000 to $70,000 USD. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. EverCommerce considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education / training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!