Help Desk Technician

MOTLOW STATE COMMUNITY COLLEGE

is accepting applications for the following position :

Help Desk Technician

Campus : Smyrna

Position numbers : B99576

Salary : $33,312-$36,312

Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties. We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts, and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.

General Function :

Serves as the first point of contact for all users seeking technical assistance.

Minimum Qualifications :

High School diploma and one year of experience working in a technology related field. Additional related post-secondary education can be substituted for the required experience on a year for year basis or industry certifications.

Preferred Qualifications :

Associate Degree earned from a regionally accredited institution in a related program and one year of experience working in a technology related field.

Major Duties and Responsibilities :

• Provide first line of technical support and assistance to the Motlow community.
• Perform troubleshooting through diagnostic techniques and pertinent questions. Determine the best course of action based on the issue and details provided by the users. Escalate unresolved issues to the next level of support personnel.
• Assist with general technical support for all Motlow devices.
• Maintain proper inventory of all technology assets.
• Support documentation of knowledgebase, while properly recording events, problems, and resolutions in ITSM platform.
• Assist with technology setup for new hires, office moves, and additions including but not limited to user accounts, phone extensions, network connectivity, etc.
• Other duties as assigned

Knowledge, Skills and Abilities :

To ensure consideration, interested applicants must submit an application and resume online with application submission.

Human Resources Office, Dept. 200

Motlow State Community College

Telephone (931) 393-1545, TDD (931 393-1621)

E-mail; jobs@mscc.edu

Website : www.mscc.edu

Motlow College is an EEO / Title VI / Title IX / Sections 504 / ADA Employer

Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.