Vehicle Service Contract Specialist

Vehicle Service Contract Specialist

The Vehicle Service Contract Specialist will handle incoming claim calls and determine coverage in accordance with contract terms. They will review repair shop diagnoses and estimates to evaluate coverage and determine if inspections are necessary. Additionally, they will provide exceptional customer service throughout the claims process.

Minimum Qualifications :

• High School Diploma or Equivalency required.
• 2 plus years of experience repairing as vehicle technician and / or service department.
• Industry certification a plus. (Factory training and ASE's certification).
• Communicate claim decisionsapproval or denialclearly to customers, along with next steps.
• For covered repairs, obtain and review estimates to facilitate timely payment authorization.
• Verify accuracy of labor times and parts pricing within repair estimates.
• Negotiate scope of work and pricing with repair facilities when needed.
• Meet service level agreements (SLAs) for call handling and claim resolution.

Primary Job Functions :

Skills & Competencies Required :

Additional Information :

Full benefit package including medical, dental, life, vision, company paid short / long term disability, 401(k), tuition assistance and more.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.