Assistant Branch Manager

Assistant Branch Manager

The main purpose of this job is to supervise daily operations of the branch to keep customer service running smoothly while promoting security and profitability.

The Assistant Branch Manager is the right-hand person who helps the Branch Manager run a branch. You'll supervise daily operations of the branch to keep customer service running smoothly while promoting security and profitability. This is a very important job that is key to the branch's success.

You'll help the Branch Manager monitor sales results of individuals as well as the branch as a whole. You'll be hands on and step in to provide coaching and assistance whenever it's needed. You'll be a coach, leader, mentor and an indispensable ally all rolled into one. You'll help lead your team to build and maintain strong relationships with customers by making sure they have a great experience every time they visit the branch and by providing friendly, helpful solutions to their financial challenges.

Essential Functions

• Manage day-to-day branch activities including operations, administration, and providing directions to branch staff
• Assist team members with day-to-day customer service, compliance with established policies and procedures relative to bank operations, security, human resource management, and more
• Observe and coach sales staff to improve quality and experience of customer interactions
• Monitor results, develop and implement efforts to assure that expectations and goals are met
• Meet sales goals and assigned business development responsibilities
• Lead, mentor, and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects / issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
• Perform all necessary management functions, including hiring, evaluations, annual increase allocations, and disciplinary action as required
• Communicate decisions, priorities, and relevant information to team members effectively
• Support budget management, planning, and expenditure
• Perform other duties as assigned

Knowledge Skills & Abilities Required

Education & Experience

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.

The candidate selected for this position may be eligible for the following employment benefits : employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.