Talent.com
Shift Leader

Shift Leader

Dunkin'Lumberton, NC, US
30+ days ago
Job type
  • Full-time
Job description

Shift Leader Position

We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits :

  • Flexible scheduling to meet your needs
  • Paid on the job training provided
  • Growth potential we promote from within
  • Free meals and employee discounts
  • Medical benefits and 401k with employer match
  • Employee referral program up to $100 cash

Summary :

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include :

  • Team Environment
  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members
  • Operational Excellence
  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure Brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
  • Profitability
  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over / short during shift
  • Ensure all products are prepared according to Brand standards
  • Skills / Qualifications
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent, preferred
  • Competencies
  • Guest Focus
  • Understands and exceeds guest expectations, needs and requirements
  • Develops and maintains guest relationships
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following Brand recommended guest recovery process
  • Passion for Results
  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his / her role relates to others
  • Problem Solving and Decision Making
  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary
  • Interpersonal Relationships & Influence
  • Develops and maintains relationships with team
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
  • You are applying for work with a franchisee of Dunkin, not Dunkin Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

    2020 Coastal Franchising, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC.

    Create a job alert for this search

    Shift Leader • Lumberton, NC, US

    Related jobs
    Shift Leader

    Shift Leader

    Taco BellWhiteville, NC, US
    Full-time
    Taco Bell joined Flynn Group in 2013 with the acquisition of 76 restaurants.Since then, we have more than tripled in size to become the 3rd largest Taco Bell franchisee in the world and growing.We ...Show moreLast updated: 30+ days ago
    Shift Leader

    Shift Leader

    Habit Burger & GrillFayetteville, NC, US
    Full-time
    Join the team that’s all about flavor, energy, and opportunity at Habit Burger & Grill!.Are you a natural leader with a passion for people and a hunger to grow your career? If you’re ready to bring...Show moreLast updated: 30+ days ago
    Shift Leader - Hiring Immediately

    Shift Leader - Hiring Immediately

    Pizza Inn ScotlandLaurinburg, NC, United States
    Full-time +1
    Join the team at Pizza Inn - a place where delicious pizza and a fun-filled atmosphere come together! As a Shift Leader, you will be responsible for the successful execution of the Pizza Inn experi...Show moreLast updated: 30+ days ago
    • Promoted
    Store Shift Lead

    Store Shift Lead

    Murphy USALaurinburg, NC, US
    Full-time +1
    As one of the largest national gasoline and convenience retailers with more than 1,700 stores in 27 states, we know that without our committed team, we are simply another retailer.Ready to be empow...Show moreLast updated: 16 days ago
    Shift Manager

    Shift Manager

    Carrols CorporationRaeford, North Carolina, United States, 28376
    Full-time
    Carrols owns and operates more than 800 Burger King Restaurants, and we need great leaders on our team!.What Does a SHIFT SUPERVISOR do?. Operates the restaurant in the absence of a Manager.Inspires...Show moreLast updated: 15 days ago
    Restaurant Shift Leader (Full-Time)

    Restaurant Shift Leader (Full-Time)

    ZAX LLCMarion, SC, US
    Full-time
    Quick Apply
    As the team at Zaxbys expands, we're saving a seat for you!.To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food.To our t...Show moreLast updated: 30+ days ago
    Shift Leader

    Shift Leader

    Pizza HutLaurinburg, NC, US
    Full-time
    Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee...Show moreLast updated: 30+ days ago
    • Promoted
    Restaurant Shift Leader (Part-Time)

    Restaurant Shift Leader (Part-Time)

    Zaxby'sDillon, SC, US
    Full-time +1
    As the team at Zaxbys expands, we're saving a seat for you!.To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food....Show moreLast updated: 30+ days ago
    • Promoted
    Shift Manager

    Shift Manager

    McDonald'sDillon, SC, US
    Full-time
    I want a satisfying career with good benefits and great opportunities for advancement.I have a lot to offer and I want to grow. The Job for Me Get a job that inspires your best and moves you forwar...Show moreLast updated: 30+ days ago
    Shift Lead

    Shift Lead

    Captain D'sLaurinburg, NC, US
    Full-time
    What makes Captain D’s a great place to work?.It's our people! We've built a culture that is committed to developing and empowering our people. We understand that taking care of our team is the most...Show moreLast updated: 30+ days ago
    • Promoted
    Shift Lead

    Shift Lead

    WalgreensFayetteville, NC, US
    Full-time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show moreLast updated: 30+ days ago
    Overnight Shift Leader

    Overnight Shift Leader

    Taco BellWhiteville, NC, US
    Full-time
    Taco Bell joined Flynn Group in 2013 with the acquisition of 76 restaurants.Since then, we have more than tripled in size to become the 3rd largest Taco Bell franchisee in the world and growing.We ...Show moreLast updated: 30+ days ago
    • Promoted
    Shift Manager

    Shift Manager

    Wendy'sFayetteville, NC, US
    Full-time
    Shift Supervisors are a critical part of our restaurant leadership team.Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our...Show moreLast updated: 30+ days ago
    • Promoted
    Restaurant Shift Leader (Full-Time)

    Restaurant Shift Leader (Full-Time)

    Zaxby'sDillon, SC, US
    Full-time
    As the team at Zaxbys expands, we're saving a seat for you!.To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food....Show moreLast updated: 30+ days ago
    • Promoted
    Team Leader

    Team Leader

    Tractor SupplyFayetteville, NC, US
    Full-time
    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...Show moreLast updated: 30+ days ago
    • Promoted
    Chick-fil-A Shift Leader

    Chick-fil-A Shift Leader

    Chick-fil-AFayetteville, NC, US
    Full-time
    Chick-fil-A Shift Leader Opportunity.Shift Leaders are the protectors of our Chick-fil-A Brand.You will help create and maintain the culture and systems that allow Chick-fil-A Ramsey Street to be s...Show moreLast updated: 30+ days ago
    • Promoted
    SHIFT MANAGER

    SHIFT MANAGER

    Seven BrewFayetteville, NC, US
    Full-time
    Take a sip of any drink and joy hits you just as hard as that double-shot of espresso.Because getting your daily dose of energy isn't just about quality and speed. At 7 Brew, it's about the connecti...Show moreLast updated: 30+ days ago
    • Promoted
    Shift Leader

    Shift Leader

    Excel FitnessLaurinburg, NC, US
    Full-time
    Reports to : General Manager (GM) / Assistant Manager (AM).Assist the GM and AM in implementing strategies to attract and keep members based on our Excel Core Values. Help train new Team Players and ...Show moreLast updated: 7 days ago