Customer Success Manager

Customer Success Manager

Are you a passionate and enthusiastic Customer Success Manager with a wealth of experience managing customers in the SaaS industry? Are you looking for your next challenge in an emerging and exciting market? Do you have experience working with medium to large customers across the Americas? If yes then we want to hear from you!

The impact you will have :

You will join our global Revenue team, and champion the value of Elliptic and help uncover and develop new commercial opportunities within our base of existing customers. As a Customer Success Manager, you will be responsible for managing a nominated list of customers, based in the Americas region. In this important and strategic role, you will play a major part in their Success journey to ensure our customers are successful using Elliptic blockchain analytics solutions, and in building and growing the size of our accounts.

Your core deliverable will be achieving a net account retention rate as well as account upsell targets.

In addition, you will take the lead in onboarding and training our customers in using the product to enhance the customer experience and improve satisfaction. This is an exciting opportunity for an experienced individual looking for a role where you can make an impact not just on the company you work for but also in an emerging technology sector. Fascinating and challenging work is the norm - working at Elliptic is never boring!

Key Responsibilities

What you'll do :

• Onboard new customers, ensuring we deliver long term success and become a partner to them, delivering on their objectives
• Be our customer's champion and collaborate cross-functionally to deliver a great customer experience
• Develop and maintain high quality Success plans to achieve adoption, retention, advocacy and identify upsell targets within your accounts
• Partner with the Account Executives on the enterprise accounts, to identify and deliver value growth on the accounts.
• Lead the end-to-end sales process for upsell opportunities in your non-enterprise accounts including pitches, demos & contract negotiation
• Drive a high NDR and GDR on your book of business.
• Share feedback from the field that contributes to our product roadmap

Skills, Knowledge & Expertise

You will be a great fit here if you :

Our ideal candidate has :

Bonus Points for :

Job Benefits

About Elliptic

Elliptic is the leader in digital asset decisioning, we have built the most comprehensive platform for efficiently extracting crypto data and intelligence across blockchains with the greatest accuracy. Our platform's unrivalled uptime, scalability, depth and breadth of our data and intelligence means exacting organizations choose Elliptic for their compliance, risk management, intelligence operations and blockchain infrastructure needs. Founded in 2013, Elliptic is headquartered in London with offices in New York, Washington D.C., UAE, Singapore and Tokyo.