Regional Clinical Liaison - Bucks / Montgomery territory

Regional Clinical Liaison - Bucks / Montgomery territory

JOB SUMMARY

Coordinates referral marketing efforts to drive admissions to Good Shepherd’s new, leading-edge rehabilitation hospital in Center Valley, Pennsylvania, from specified territories; develops and maintains relationships with physicians / providers / case managers and other referrers; understands individual and division admissions goals and strives to exceed monthly, quarterly and annual projections; provides education and information to referrers, patients and families; works with referral sources and the Good Shepherd Rehabilitation Hospital (GSRH) admission team to ensure smooth transitions. Coordinates with the Clinical liaison who evaluates patients to determine if they are appropriate and medically stable for admission.

ESSENTIAL FUNCTIONS

DEVELOPS REFERRAL BASE

Develops and executes strategic referral marketing initiatives to increase admissions to the rehab hospital

Tracks referral patterns and identifies opportunities to optimize referral capture

Develops plans to build new and grow existing referral relationships

Identifies potential new referral sources and understands the needs of systems, providers, and case managers.

Executes referral strategies to meet individual, department, and corporate goals.

Gathers, analyzes, and shares market intelligence.

Connects referral sources with key internal stakeholders, such as Good Shepherd physicians, administrators and other providers, at in order to build trust and grow relationships.

PROVIDES EDUCATION

Identifies and meets with potential referral sources, patients and families.

Develops and presents educational in-services to potential referral sources including physicians, case managers, therapists, and insurance companies.

Educates potential patients / families as to the rehabilitation program benefits and services of GSRH.

Serves as a rehabilitation consultant, with attention to rehabilitation potential, therapy progress, discharge plan and feasibility and special equipment needs.

Communicates with patient, family, case manager and admissions office regarding transportation, family housing, medications, equipment, and special needs.

Provides potential patients and referral sources with the most up to date outcome information for GSRH and clearly articulates how GSRH differentiates itself against competitors.

MAINTAINS REFERRAL TRACKING AND TREND ANALYSIS

Tracks visits / calls and accurately reports scorecard numbers and referral trends

Provides regular reports regarding outreach activities and business intelligence

Analyzes referral trends and reports on performance

IDENTIFY APPROPRIATE LEVEL OF CARE

Obtains referrals.

Gathers all pertinent information that will assist in identifying if the potential patient is appropriate for post acute services.

Collects all needed documentation and information for liaison to perform a thorough assessment, including ensuring the patient is medically stable at the time of transfer

Arrange for admission of patients.

ASSURES ALL REQUIRED PRE-ADMISSION SCREENING DOCUMENTATION IS GATHERED AND REVIEWED

Determines that services are appropriate, reasonable and necessary.

Provides recommendations as to appropriate level of care and assist case managers with precertification.

CONTRIBUTES TO TEAM EFFORT

Provides information necessary to facilitate referrals and subsequent admissions.

Serves as a contact person for the post acute team, internal admissions team, clients and external sources to enhance outcomes.

ONGOING CLINICAL EDUCATION

Maintains professional and technical knowledge by attending educational seminars, reading professional publications, establishing personal networks and participating in professional organizations.

TRAVELS EXTENSIVELY AND WORKS INDEPENDENTLY

Works independently by traveling extensively to acute-care hospitals in an assigned territory to assess patients for potential admission, as well as building and maintaining professional relationships with all possible referring sources.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Diploma in Nursing, or any clinical program Associates Degree required. Clinical program Bachelor’s degree preferred.

Work Experience

2-4 years of experience in acute care, or healthcare setting with direct clinical skills required

Prior experience in case management, marketing and / or a clinical liaison role preferred

Knowledge of acute rehab preferred

Previous experience working independently and the ability to make independent decisions required

Licenses / Certifications

Driver's License required

Licensed Practical Nurse (LPN), Registered Nurse (RN) or Registered Respiratory Therapist (RRT) license strongly preferred

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