Complaints Specialist

Job Title : Loan Complaints Specialist

Client : Block Financials

Work Model : REMOTE

Job Duration : 3+ month contract with possibility of extension

Max Hourly Rate($) : $24.90 / hour on W2 + Benefits

Duties :

Review and assess incoming complaints related to both consumer loans and business loans.

Accurately identify the nature of complaints and categorize them appropriately.

Investigate complaint details to determine the root cause and assess if they require further action.

Respond to customer complaints in a professional and timely manner, ensuring clear communication and a resolution-oriented approach.

Draft and send written responses to customers addressing their concerns and providing solutions, when possible.

Offer guidance to customers on available options and the next steps, ensuring their concerns are acknowledged.

Skills :

1-3 years of professional experience with either a financial institution or payment provider preferred - must have

Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet

Experience in direct customer facing roles - Must Have

Interest in implementing feedback and dedicated to the improvement of your skills and work

Flexibility to adapt and able to manage multiple assignments while working independently

Strong organizational, analytical, written and verbal communication skills

Superb attention to detail - Must Have

Excellent time-management skills - Must Have

A desire to help people and improve the customer experience

A passion for Square and customers engaging with Square products

Strong Internet research, Google Docs and overall PC skills; SQL experience a plus

MacBook user preferred