Senior Quality Assurance Analyst

Summary

Performs quality control audits to evaluate accuracy and effectiveness of departmental operations functions including but not limited to claims membership customer service / call center workflow processing support systems procedures documentation etc. Identifies problems analyzes cause and effect and makes recommendations for improvements.

Description

Location

This role is full time M-F 8am-5pm hybrid at our Myrtle Beach SC location.

What You Will Do :

Conducts focused quality audits across various operations functions to ensure quality standards procedures and methodologies are being followed

Documents findings of analysis and prepares recommendations for implementation of new systems procedures or organizational changes to reduce errors

Identifies areas of weakness and communicates recommendations on changes and improvements to training materials

Provides feedback to management on errors detected ensures errors are resolved and provides long-range solutions to causes

Develops and implements a quality control and improvement program based on targets identified through the quality reviews

Monitors and evaluates the implementation of corrective action plans

Compiles data provides feedback and generates reports for operations and / or training areas on quality performance

Train new employees and remains current with all guideline changes work instructions etc

Writes or assists in writing desk procedures and training materials for departments.

Provides assistance with special projects such as testing for new business implementation or system changes reviewing change requests interpreting department workload statistical reports assisting co-workers etc.

To Qualify for This Position You Will Need :

Required Education : High School Diploma OR equivalent

Required Work Experience : 1 year of related claims processing customer service auditing training analysis or operations experience. 2 years of experience performing quality audits

Required Software and tools : Microsoft Office

Required Skills and Abilities : Strong analytical presentation customer service persuasion and organization skills. Strong business math proficiency. Able to document problems and assist in their resolution. Able to document processes and identify areas for improvement. Strong written and verbal communication skills.

What We Can Do for You :

401(k) retirement savings plan with company match

Subsidized health plans and free vision coverage

Life insurance

Paid annual leave the longer you work here the more you earn

Nine paid holidays

On-site cafeterias and fitness centers in major locations

Wellness programs and healthy lifestyle premium discount

Tuition assistance

Service recognition

Incentive Plan

Merit Plan

Continuing education funds for additional certifications and certification renewal

What to Expect Next :

After submitting your application our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age race color national origin sex religion veteran status disability weight sexual orientation gender identity genetic information or any other legally protected status. Additionally as a federal contractor the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities pregnant individuals individuals with pregnancy-related conditions and individuals needing accommodations for sincerely held religious beliefs provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment please email or call ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Heres moreinformation .

Some states have required notifications. Heres more information.

Required Experience :

Senior IC

Key Skills

Test Cases,Quality Assurance,Agile,Waterfall,TFS,Jira,Software Testing,System Testing,Test Automation,cGMP,SDLC,Selenium

Employment Type : Full-Time

Experience : years

Vacancy : 1