Project Coordinator

Grow with us! 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding. We have been proudly serving our communities for 37+ years and excited that we are now in 14 states across the country with 24 locations nationwide and looking to continue to grow! 1-800 Hansons is looking for a few great teammates who want to learn the business and utilize the tools we provide to help you develop and constantly grow within the company!

The Project Coordinator is responsible for managing an installation job from start to finish and serves as the primary contact for the customer throughout the project. The Project Coordinator keeps in touch with both the customer as well as the installer to ensure project milestones are occurring timely and accurately. The ideal candidate would possess strong organizational and communication skills, as well as quick problem-solving skills.

We Offer:

• $22-$25/hour
• Weekly pay via direct deposit
• Full-time opportunity: Monday-Friday for either 8am-5pm EST
• $1/hour more when working past 6pm EST
• Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
• Eligible for 401k w/company match at 90 days of employment
• Eligible for Paid Time Off, with unlimited rollover of unused hours, at 90 days of employment
• Eligible for Holiday Pay at 30 days of employment
• Tools provided to develop and advance within the company
• Referral bonuses from $500-$1,500 available year-round
• Employee as well as Friends & Family Discounts
• Annual Summer Picnic w/opportunities to win weekly prizes and a grand prize of $5,000.00
  
  

What You’ll Do:

• Contact customers and establish relations and point of contact. Go over purchases and discuss any permit charges that are needed.
• Review purchase and see if we can install certain products ahead of others if available.
• Communicate with customers about their installation. Use internal scheduling systems, schedule installs according to installer availability.
• On the day of installation, communicate with customers about the installers estimated time of arrival and follow up with installers to ensure timely start.
• Maintain communications with the customer via phone and/or email to discuss how the installation process is going and act as the key contact for the customer regarding the entire job installation process.
• During installation if any issues arise, communicate with the customers and schedule follow-up services.
• Work with installation partners if any additional materials or parts need to be ordered, place the order and follow up once they have arrived.
• Inform customers of additional work needed which could increase the price.
• Entering notes into a customer’s system-based profile whenever a change happens during the installation process from start to finish.
• Reviews photos taken by an installer to determine if job specification changes have been made, and if there are any issues that need to be reported.
• Problem solves and manages customer complaints when issues arise.
• Ensure the installation job is completed to the customer’s satisfaction before closing out the job. Collect payment from customer.
• If applicable schedule final inspection with the city.
• Once all areas are completed, close out file.
• Proactively monitor upcoming installations to ensure all required products and parts are received in advance, confirming readiness for scheduling and minimizing project delays.
  

What We Need:

• High-School Diploma or GED
• Minimum of three (3) years of professional administrative work experience
• Minimum of three (3) years of customer service experience
• Basic math skills, must have the ability to calculate job costs
• Basic computer skills, including familiarity with MS Office
• Excellent communication skills; must be able to clearly communicate process expectations to customers
• Excellent customer service skills; must be able to maintain professionalism and handle irate customers skillfully and tactfully
• Great organizational skills
• Able to multi-task
• Must be able to work independently as well as part of a team
• Problem solving abilities; must have the ability to use sound judgement to resolve issues and make suggestions on how to solve a problem
  

Additional Preferred Qualifications:

• Some college preferred
• Experience in project coordination or management
• Experience in scheduling
• Experience in the home improvement industry

Physical Requirements:

• Must be able to remain sitting in a stationary position for prolonged periods
• Requires the ability to move about inside the office
• Must be able to move items weighing up to 25 pounds
• Must be able to communicate effectively with staff, customers, vendors, and the public
• Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer
  

Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. Standard hours are M – F, for either 8:00am - 5:00pm EST but due to cyclical nature of position, some overtime, including evening and weekend hours, will be required to complete projects under deadlines. Some local and statewide travel may be required.

It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.

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