Contact Center Manager Full Time Days

Position Title : Contact Center Manager Full Time Days

Location : Hybrid

Req ID : JR102540

Job Type : Full time

Posted Date : Posted 30 Days Ago

Description :

BASIC PURPOSE OF THE JOB

• Responsible for daily supervision and management of team of patient access liaisons (PALs), servicing inbound and outbound calls that help patients and family members navigate and access ETCH services. Maintains and fosters practice success by hiring employees, ensuring compliance with regulations, managing the budgets of the practices, as well as fostering effective communication to team, providers, and senior leadership. Responsible for encouraging high performance of employees and establishing efficient workflows, policies and procedures to ensure vision of the East TN Children’s Hospital.

CONTACTS

JOB REQUIREMENTS

Minimum Education

Minimum Work Experience

Required Licenses / Certifications for position

Required Skills, Knowledge, and Abilities

PHYSICAL REQUIREMENTS

Note : Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

Come work where you can make a difference everyday.

About Us :

At East Tennessee Children’s Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time.

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