Help Desk Support Specialist

A company is looking for a Help Desk Support Specialist - Tier 1 - US Remote.

Key Responsibilities

Provide Tier 1 technical support for end users on hardware, software, and the VAST POS System

Perform technical diagnosis and troubleshooting for users with issues and provide appropriate solutions

Create, update, and resolve customer tickets while keeping users informed on outstanding requests

Required Qualifications

1-2 years of relevant experience in technical phone support

Strong knowledge of Office 365

Experience with remote work

Experience in installing, configuring, and maintaining PC hardware and peripherals

High school diploma or equivalent; Bachelor's degree is desired