Bilingual Centralized Scheduler

Bilingual Centralized Scheduler

Position Summary :

Bilingual Centralized Scheduler operates switchboard to relay incoming calls, and pages. Centralized Scheduler will schedule patient appointments, answer general inquiries and provide information to callers about Access Health Louisiana’s (AHL) services. Centralized Scheduler maintains EMR database by entering accurate patient and scheduling information, facilitates new patient access into the clinic and s afeguards patient privacy and confidentiality.

Minimum Qualifications

Education

High School Diploma

Experience

Two to three years of customer service experience required.

Medical front office in clinic or hospital setting, or call center representative experience.

Knowledge, Skills, and Abilities

• Excellent communication skills, both verbally and in writing.
• Computer / keyboard experience.
• High level of ethics in maintaining patient confidentiality.
• Has met all pre-employment requirements for an employee of Access Health Louisiana
• Verbal ability to communicate effectively with varying levels of medical personnel, administrative staff, patients, and the general public.
• Able to manage crisis calls effectively and calmly.
• Ability to use tact and diplomacy.
• Ability to calmly manage callers who may present a high degree of frustration.
• K nowledge of customer service principles and practices
• Knowledge of HIPAA laws related to mental health and substance misuse treatment.
• Knowledge of, and ability to communicate with, insurers about requirements / coverage, and to use this information to determine appropriateness of providing an appointment to patients.

The scheduled time will vary

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