Customer Care Representative (Bank) / Req #1124 (Onsite Only)

Customer Care Representative

Department : Customer Care (Call Center) / Req #1124

Reports to :       Customer Care Manager

Status : Full-Time /   Non- Exempt / On-site Only

Location(s) :      Sanford, ME

Partners Bank  is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.

Summary for Customer Care Representative :

• Working within established operational policies, procedures and protocols, the customer care Representative will provide an exceptional experience to customers contacting the bank via phone, email, chat, text, or other communication methods.
• The incumbent will be proficient in the servicing of all products and services the bank offers.
• The Customer Care Representative will effectively analyze customer situations and determine an appropriate solution and response, taking ownership of the customer connection and following through until resolution.
• This position supports the delivery of digital banking solutions to customers and first-line support for employee system access, including implementation, training, and monitoring of systems.

Job Requirements for Customer Care Representative :

Specific Job Functions for Customer Care Representative :

This Job Description for the Customer Care Representative describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.

Our generous benefits are listed on our website :  Partners.Bank / about / careers /

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