Technical Support Engineer

Insight Global is looking for a Technical Support Engineer to work onsite in Vancouver, WA. at one of our premier clients in the PC industry. This role includes providing end-user support to internal users in a Service Desk type environment and, at times, remote support. This includes basic to medium complexity IT issues pertaining to PC hardware, software, network connectivity, account access, etc. They will also be responsible for fulfilling requests from internal users which includes imaging PCs with corporate IT image for new users to pick up onsite or shipping them to the users location (as well as any requested accessories.

This role is onsite in Vancouver, WA with a typical work week of Monday-Friday (8am-5pm; 1 hour lunch), excludes major holidays.

Compensation : $19.00-$21.00 / hr

Exact compensation may vary based on several factors, including, but not limited to skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : .

Experience working on HP branded PCs

ServiceNOW experience

Relevant certifications

3-5 years of experience with PC diagnostics / troubleshooting (software / OS and hardware)

PC imaging and setup experience

Strong with organization and prioritization

Proficiency in Excel (for tracking)

Strong communication (written & verbal) and proactiveness

Excellent customer service experience (working with technical and non-technical users)