Patient Transporter

Job Description

_ Shift : PRN Rotating _

_ Rotating schedule with alternating weekends _

Position Summary

Transports patients to and from nursing units, operating rooms, rehabilitation and imaging departments. Transports equipment, supplies, pharmaceuticals and mail to and from appropriate areas.

Principal Duties :

1. Maintains expertise to properly use related equipment to include :

a. wheelchairs

b. stretchers

c. beds

d. IV pumps, tubing

e. monitors

f. oxygen

2. Adheres to maintenance and equipment policies. Takes malfunctioning equipment out of service immediately and notifies proper department.

3. Identifies each patient by comparing run sheet request to individual ID band and chart.

4. Uses good body mechanics during transport and during transfer of patient.

5. Completes each transport in a timely fashion and documents productivity on a daily basis.

6. Completes mail run in a timely fashion when assigned, ensuring all mail is delivered on a daily basis

Customer Service :

• Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
• Follows communication protocols to both internal and external customers, including introducing him / herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
• Responds promptly and appropriately to customer questions / concerns / complaints and attempts immediate resolution.
• Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
• Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him / herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
• Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.

Commitment to Co-Workers :

Communication Etiquette :

Self Management :

Qualifications : Qualifications

Education / Knowledge

Applicable Experience

PROBLEM SOLVING

a. Entry Level - Service : Work requires the skills to read and understand instructions, add and subtract numbers, and make comparisons

between numbers and letters.

b. Administrative Support : Work requires the analytical skills to gather and interpret data in situations in which the information or

problems are relatively routine.

c. Technical : Problems resolved through well developed processes and procedures and requires basic scientific, mathematical or technical

level training.

d. Professional / Supervisory : Problems resolved mostly through defined processes and procedures, application of in-depth knowledge

usually acquired through professional level training.

e. Management : Problems solved through independent interpretation of department and company guidelines, processes and procedures

and application of in-depth, experience-based knowledge.

f. Advanced – Professional / Management : Complex problems involving various analyses, summarizing of information and data in order

to solve problems through defined processes and procedures or independent interpretation of guidelines, application of in-depth

knowledge usually acquired through advanced professional level training. Problems and situations may cross departmental / divisional

lines.

g. Senior Management : Highly complex problems requiring the application of scientific or technical principles, theories and concepts and

in-depth, experience-based, cross-functional knowledge.

h. Executive Management : Work requires the analytical skills to identify and resolve extremely complex strategic and operational

problems which require innovative solutions based on extensive, cross-functional knowledge

CONTACTS INSIDE & OUTSIDE FACILITY / CORPORATION

a. Outside the Department but Within the Company : Regular contacts outside the department, but generally within the company, to give

or get information.

b. Outside Company to Give and Receive Information : Regular contacts outside the Company to give or get information. Requires

courtesy, tact, and some knowledge of Company procedures.

c. Within / Outside Company with Tact & Discretion : Frequent contacts, within or outside of the Company. Requires tact, discretion, and

working knowledge of Corporate procedures and policies.

d. Within / outside Company; Considerable Tact / Discretion : Contacts, within or outside the Company, as a Company representative in a

specialized area of knowledge or technical field. Requires considerable tact and discretion, and some persuasion to obtain approvals,

consent and action.

TRANSPORTATION (Work Related)

a. Not applicable.

b. Required : Valid driver’s license with access to transportation. Must be insured for his / her state's minimum personal injury and property

damage liability.

c. Required – Use Company Vehicle : Valid driver's license (Class C) in good standing.

d. Preferred : Valid driver’s license with access to transportation. Must be insured for his / her state's minimum personal injury and property

damage liability

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

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