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Hotel Front Desk Agent Part Time
Hotel Front Desk Agent Part TimeSkyline Smyrna Hotel LP • Smyrna, TN, US
Hotel Front Desk Agent Part Time

Hotel Front Desk Agent Part Time

Skyline Smyrna Hotel LP • Smyrna, TN, US
11 days ago
Job type
  • Part-time
Job description

Job Description

Job Description

Benefits :

  • Employee discounts
  • Free uniforms
  • Paid time off

Job Title : Front Desk Agent

Company : Courtyard by Marriott Nashville - Smyrna

Location : 411 Potomac Pl, Smyrna, TN 37167

Job Summary :

Courtyard Nashville Smyrna is looking for a friendly, professional, and customer service-oriented Front Desk Agent to be the first point of contact for our guests. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to multitask in a fast-paced environment.

Key Responsibilities :

  • Greet and welcome guests with a warm, professional demeanor, ensuring a seamless check-in and check-out experience using Marriott's PMS system.
  • Handle guest inquiries, concerns, and special requests with professionalism and efficiency.
  • Process reservations, modifications, cancellations, and payments while maintaining billing accuracy.
  • Answer phone calls and emails, providing assistance with bookings and general inquiries.
  • Offer recommendations on hotel amenities, local dining options, and attractions.
  • Coordinate with housekeeping and maintenance teams to address guest requests promptly.
  • Maintain accurate guest records while upholding confidentiality and security standards.
  • Resolve guest concerns or complaints in a courteous and timely manner.
  • Follow Marriott brand standards and adhere to hotel policies to ensure a high level of service.
  • Qualifications :

  • Experience :
  • MUST have FOSSE experience.

  • Previous front desk, hospitality, or customer service experience required.
  • Skills :
  • Strong communication and problem-solving abilities.

  • Ability to multitask and remain calm under pressure in a fast-paced environment.
  • Other Requirements :
  • Professional demeanor and a positive, team-oriented attitude.

  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • If you have a passion for hospitality, wed love for you to join our team!

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    Hotel Front Desk Agent • Smyrna, TN, US

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