Level 1 IT Help Desk Tech Support

Job Description

Job Description

Are you a tech-savvy individual looking to jumpstart your career in the world of Information Technology? We have an exciting opportunity for a Level I IT Support Specialist to join our dynamic team. As a Level I IT Support Specialist, you will play a vital role in providing technical assistance and support to our internal employees, ensuring their technology-related issues are resolved promptly and efficiently. This position is based out of Duncan, South Carolina with 10% travel in SC / NC. NOTE : This is Not a remote position – this must be worked on-site.

Who is Morris Business Solutions :

Morris Business Solutions offers full technology solutions for businesses covering North and South Carolina. As a Premier Platinum dealer for Xerox and Kyocera, we provide cutting-edge technology solutions to businesses by providing computers, servers, cyber security, telephones, copiers, faxes, printers, and Managed IT Services. Morris Business Solutions is a family-run business, and we treat all our employees like family. Join our team and take our business to new heights!

Responsibilities / Qualifications :

Provide first-level technical support to end-users via phone, email, or in person

Maintain accurate records of all support requests and resolutions in our ticketing system

Ability to handle multiple tasks in rapid succession

Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices

Must have a valid driver’s license

Must maintain a clean driving record

Must be physically capable of performing job duties and be able to lift a minimum of 20 lbs

Strong problem-solving skills and a passion for technology

Maybe asked to participate in training and development opportunities as necessary

Highly Preferred Skills :

1 year or more experience in IT field

IT related Associates or Bachelor’s Degree, or comparable experience

Experience working with active directory, VPN, and SQL servers

Experience with installation, configuration and monitoring of small networks and firewalls

Experience with MSP

Experience supporting users with Office 365 applications (to include MS Teams)

Experienced with FM Audit a plus

Experience with IP Phones

We offer a competitive salary plus a lucrative commission and bonus structure. We also have a generous benefits package including :

Health Insurance

Dental Insurance

Vision Insurance

401K Matching

Life Insurance

Paid Time Off

Holiday Pay

Training and Development Opportunities

Presidents Club Trip for highest rated employees. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, and Key West.